Visibility at Every Level
SMART: Dashboards provide real-time, role-based views into your AI operations. Whether you're a contact centre manager tracking call volumes, a CIO monitoring platform health, or a councillor reviewing AI impact reports — there's a dashboard tailored to your needs.
Built on live data from across the SMART: Platform, dashboards update in real time and can be customised, shared, and embedded into your existing tools and workflows.
Dashboard Types
Operations Dashboard
Real-time view of AI interactions, volumes, and resolution rates
Executive Dashboard
Strategic KPIs, ROI metrics, and value realisation
Performance Dashboard
AI accuracy, quality scores, and system health
FinOps Dashboard
Cost tracking, budget utilisation, and provider analytics
Governance Dashboard
Compliance status, audit activity, and risk indicators
Back Office Automation Metrics
Embed dashboard widgets into your existing intranet, Teams channels, or management tools.
Channel Volume Analysis
Set thresholds and receive instant notifications when metrics exceed normal ranges or SLAs are at risk.
Trend Analysis
Historical data and trend lines help you spot patterns, predict demand, and plan capacity effectively.
Role-Based Access
Different dashboards for different roles — operational staff see daily metrics, executives see strategic KPIs.
Customisable Views
Drag-and-drop dashboard builder lets you create custom views with the metrics and visualisations that matter most.
Real-Time Data
Live data feeds from across the SMART: Platform ensure dashboards always show the current state of your AI operations.
Key Capabilities
Interactive, real-time dashboards that bring your AI data to life.
Contact Centre Performance
Back Office Automation Metrics
Cost per Interaction Trends
Citizen Satisfaction Tracking
Channel Volume Analysis
Channel Volume Analysis
Department Usage Comparison
AI Resolution Rates
Governance & Compliance Status
Pre-Built Views
Ready-to-use dashboard templates for common public sector AI use cases.