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AI that understands Britain: ICS.AI develops new framework for inclusive public services
ICS.AI is developing one of the UK’s first practical frameworks for linguistically inclusive conversational AI, helping public services better understand regional accents, dialects and natural speech patterns.
ICS AI
2 days ago3 min read
Council’s digital helpers mark three years of success
Darcie and Ali, Derby City Council’s AI digital helpers, have now handled more than 3.2 million resident enquiries, delivering 24/7 multilingual support and helping transform customer services over the past three years.
ICS AI
May 183 min read
From Pension Pot to Public Sector Transformation: Martin Neale on the Futurise Podcast
ICS.AI CEO Martin Neale discusses Derby City Council's £12m savings, the company's £5–10m transformation guarantee, and why AI-driven organisational change beats point solutions - in a new podcast with fellow Computing AI Leadership Index 2026 honouree.
ICS AI
May 66 min read
Renfrewshire Council Named Finalist in National AI Awards for Customer Service Innovation
Renfrewshire Council, partnering with ICS.AI, named finalists in the National AI Awards, recognising AI-powered customer services transforming resident access.
ICS AI
Apr 303 min read
We’re a finalist at the British Data Awards 2026
ICS.AI has been named a finalist at the British Data Awards 2026 for Generative AI Initiative of the Year and AI Company of the Year.
ICS AI
Mar 183 min read
From local roots to national scale: expanding across 7 public sectors
We've expanded from Local Government to 7 UK public sectors with 319 G-Cloud 15 listings. Discover our SMART AI platform for councils, NHS, education and more.
ICS AI
Jan 302 min read
ICS.AI ends “Pilot Purgatory” with UK’s first guaranteed-savings AI Operating Model
ICS.AI launches the UK’s first AI operating model with guaranteed savings as Derby City Council identifies £12m in benefits from AI transformation.
ICS AI
Jan 212 min read
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