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How can Conversational AI help Scotland’s understaffed public sector
With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...
ICS AI
Sep 29, 20225 min read
New College Lanarkshire share how they are transforming student retention with AI
We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...
ICS AI
Sep 7, 20225 min read
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
ICS AI
Aug 3, 20227 min read
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
ICS AI
Aug 3, 20224 min read
Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
ICS AI
May 3, 20226 min read
Experts in Conversational AI: Interview with ICS.AI's Data Analyst
Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...
ICS AI
Mar 16, 20224 min read
Experts in Conversational AI: Interview with ICS.AI's Developer Manager
Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...
ICS AI
Mar 11, 20223 min read
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
ICS AI
Dec 30, 20218 min read
James Marshall shares how Southampton City Council have achieved true AI channel shift
Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.
ICS AI
Nov 12, 20218 min read
ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
ICS AI
Nov 4, 20214 min read
Interview with Gemma Hancox, Customer Contact Group Manager at Telford and Wrekin Council
ICS.AI interview with Gemma Hancox from Telford and Wrekin Council. Find out about their digital transformation journey using AI assistants.
ICS AI
Oct 18, 20215 min read
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