Derby City Council
AI Transformation Showcase Webinar
WATCH NOW ON-DEMAND
In this showcase event we were joined by 15 experts from across Derby City Council and ICS.AI to dive deep into their AI journey, including the Council's CEO and Director of Digital & Physical Infrastructure and Customer Engagement. Hear how the Council became the UK's first to fully adopt phone-based AI proficient in council services, managing over half a million queries and doubling the initial target success rate. You'll also hear from experts across customer services, adult social care, children's services, finance and debt management, on their roadmap for AI adoption across wider service areas.
Watch our full session recording, or access segmented clips that break down the webinar by key topics. Each section provides detailed insights into specific aspects of the AI transformation journey, making it easy to find the information most relevant to your interests.
THE AGENDA
SESSION | SPEAKER |
|---|---|
Generative AI & Local Government | Martin Neale, CEO, ICS.AI |
Why AI Innovation? | Paul Simpson, Chief Executive Officer Derby City Council |
The AI Journey & Roadmap | Andy Brammall, Director of Digital & Physical Infrastructure & Customer Engagement, Derby City Council |
Project & Delivery Approach | Mark Watson, Head of Delivery, ICS.AI |
Identifying Savings Opportunities | Janice Hadfield, Head of Finance – Service Support, Derby City Council & Mark Watson, Head of Delivery, ICS.AI |
Customer Services Q&A | Jane Witherow, Head of Customer Engagement & Registration Services, Derby City Council & Mark Watson, Head of Delivery, ICS.AI |
Adult Social Care Q&A | Andrew Appleyard, Programme Manager ASC Reforms, Derby City Council & Dwayne Johnson, Local Government Leadership Specialist |
Children’s Services Q&A | Suanne Lim, Director Early Help & Children's Social Care, Derby City Council & Dwayne Johnson, Local Government Leadership Specialist |
Compliance, Ethic & Information Governance Q&A | Lee Haynes, Head of Digital Enablement & Automation, Derby City Council & Mark Watson, Head of Delivery, ICS.AI |
SMART: Copilot Demos | Chris Pettigrew, Senior UX Designer, ICS.AI, Mark Hirst, Principal Architect, ICS.AI & Rahim Bayjou, Chief Technology Officer, ICS.AI |
Don't have time to watch the full recording?
Find the session you're looking for in the webinar breakdown below.
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GENERATIVE AI &
LOCAL GOVERNMENT
Hear from our Chief Executive Officer, Martin Neale, as he sets the scene and discusses the potential of Generative AI in Local Government.
Recording length: 13:25
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THE AI JOURNEY AND ROADMAP
Find out details of the councils AI journey and their success with Phone AI from Andy Brammall, Director of Digital & Physical Infrastructure and Customer Engagement at Derby City Council.
Recording length: 22:59
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CUSTOMER SERVICES
Q&A
Hear about the impact of digital assistance on customer services from Jane Witherow, Head of Customer Engagement & Registration Services at Derby City Council.
Recording length: 07:08
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ADULT SOCIAL CARE
Q&A
Dive into the application of generative AI in Adult Social Care with Andrew Appleyard, Programme Manager at Derby City Council and Dwayne Johnson, Local Government Leadership Specialist.
Recording length: 10:36
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SMART: COPILOT
DEMOS
Watch the latest demos shared during the event by Chris Pettigrew, Senior UX Designer, Mark Hirst, Principal Architect & Rahim Bayjou, Chief Technology Officer from ICS.AI.
Recording length: 09:23
ADDITIONAL RESOURCES
NEXT STEPS
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WHY AI INNOVATION AT
DERBY CITY COUNCIL
Find out about the strategic vision for integrating AI across council services from Paul Simpson, Chief Executive Officer at Derby City Council.
Recording length: 10:13