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Derby City Council
AI Transformation Showcase Webinar

WATCH NOW ON-DEMAND

In this showcase event we were joined by 15 experts from across Derby City Council and ICS.AI to dive deep into their AI journey, including the Council's CEO and Director of Digital & Physical Infrastructure and Customer Engagement. Hear how the Council became the UK's first to fully adopt phone-based AI proficient in council services, managing over half a million queries and doubling the initial target success rate.  You'll also hear from experts across customer services, adult social care, children's services, finance and debt management, on their roadmap for AI adoption across wider service areas. 



Watch our full session recording, or access segmented clips that break down the webinar by key topics. Each section provides detailed insights into specific aspects of the AI transformation journey, making it easy to find the information most relevant to your interests.

THE AGENDA

SESSION
SPEAKER
Generative AI & Local Government
Martin Neale, CEO, ICS.AI
Why AI Innovation?
Paul Simpson, Chief Executive Officer​ Derby City Council
The AI Journey & Roadmap
Andy Brammall, ​Director of Digital & Physical Infrastructure & Customer Engagement, Derby City Council ​
Project & Delivery Approach
Mark Watson​, Head of Delivery, ​ICS.AI
Identifying Savings Opportunities
Janice Hadfield​, Head of Finance – Service Support, Derby City Council & Mark Watson​, Head of Delivery, ​ICS.AI
Customer Services Q&A
Jane Witherow​, Head of Customer Engagement & Registration Services​, Derby City Council & ​Mark Watson​, Head of Delivery, ​ICS.AI
Adult Social Care Q&A
Andrew Appleyard, Programme Manager ASC Reforms​, Derby City Council​ & Dwayne Johnson​, Local Government Leadership Specialist
Children’s Services Q&A
Suanne Lim, ​Director Early Help & Children's Social Care​, Derby City Council​ & Dwayne Johnson​, Local Government Leadership Specialist
Compliance, Ethic & Information Governance Q&A
Lee Haynes​, Head of Digital Enablement & Automation, Derby City Council & Mark Watson​, Head of Delivery, ​ICS.AI
SMART: Copilot Demos
Chris Pettigrew​, Senior UX Designer, ICS.AI​, Mark Hirst, Principal Architect, ICS.AI & Rahim Bayjou​, Chief Technology Officer, ICS.AI
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Don't have time to watch the full recording? 

Find the session you're looking for in the webinar breakdown below. 

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GENERATIVE AI & 
LOCAL GOVERNMENT

Hear from our Chief Executive Officer, Martin Neale, as he sets the scene and discusses the potential of Generative AI in Local Government.

Recording length: 13:25

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THE AI JOURNEY AND ROADMAP

Find out details of the councils AI journey and their success with Phone AI from Andy Brammall, Director of Digital & Physical Infrastructure and Customer Engagement at Derby City Council.

Recording length: 22:59

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PROJECT & DELIVERY 
APPROACH

Find out about the Discovery Assessment used for identifying use cases for Generative AI at Derby City Council from Mark Watson, Head of Delivery at ICS.AI.

Recording length: 13:31

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IDENTIFYING SAVING OPPORTUNITIES

Discover how AI is helping councils save costs whilst managing increasing demand from Janice Hadfield, Head of Finance at Derby City Council.

Recording length: 07:22

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CUSTOMER SERVICES
Q&A

Hear about the impact of digital assistance on customer services from Jane Witherow, Head of Customer Engagement & Registration Services at Derby City Council.

Recording length: 07:08

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ADULT SOCIAL CARE
Q&A

Dive into the application of generative AI in Adult Social Care with Andrew Appleyard, Programme Manager at Derby City Council and Dwayne Johnson, Local Government Leadership Specialist.

Recording length: 10:36

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CHILDREN'S SERVICES
Q&A

Discover the potential impact of generative AI on Children's services with Suanne Lim, Director Early Help & Children's Social Care, Derby City Council and Dwayne Johnson, Local Government Leadership Specialist.

Recording length: 13:19

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COMPLIANCE, ETHICS AND INOFRMATION GOVERNANCE Q&A

Discover the approach taken by Derby City Council to ensure compliance, with Lee Haynes, Head of Digital Enablement & Automation at Derby City Council and Mark Watson, Head of Delivery at ICS.AI.

Recording length: 05:35

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SMART: COPILOT
DEMOS

Watch the latest demos shared during the event by Chris Pettigrew, Senior UX Designer, Mark Hirst, Principal Architect & Rahim Bayjou, Chief Technology Officer from ICS.AI.

Recording length: 09:23

ADDITIONAL RESOURCES

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Get a copy of the presentation slides for a deeper dive into the material covered

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Download the Q&A document from this event featuring 130+ questions and answers

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Read the latest news about Derby’s transformation

project

NEXT STEPS

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SMART: PHONE TRIAL

Our SMART: Phone trial gives you 30-day access to test the benefits of SMART: Phone AI with minimal financial commitment and no long-term obligations.

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AI ASSESSMENT

Our AI Assessment Service is meticulously designed to assist councils in identifying and implementing AI solutions tailored to their unique needs.

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WHY AI INNOVATION AT
DERBY CITY COUNCIL 

Find out about the strategic vision for integrating AI across council services from Paul Simpson, Chief Executive Officer at Derby City Council.

Recording length: 10:13

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