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Celebrating Derby City Council’s Success at the LGC Awards
Derby City Council was recognised as a finalist in both the Innovation and Digital Impact categories at the LGC Awards 2026, securing Bronze in Digital Impact for its pioneering AI transformation programme.
ICS AI
Jun 182 min read
Council’s digital helpers mark three years of success
Darcie and Ali, Derby City Council’s AI digital helpers, have now handled more than 3.2 million resident enquiries, delivering 24/7 multilingual support and helping transform customer services over the past three years.
ICS AI
May 183 min read
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