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Renfrewshire Council Named Finalist in National AI Awards for Customer Service Innovation
Renfrewshire Council, partnering with ICS.AI, named finalists in the National AI Awards, recognising AI-powered customer services transforming resident access.
ICS AI
Apr 303 min read
Award-Winning AI at the Front Door: How Renfrewshire Council Transformed Customer Services
How Renfrewshire Council used AI at the front door to transform customer services, improve satisfaction and deliver award-winning results. Insights from our recent webinar.
ICS AI
Jan 305 min read
Bristol City Council launches Briz: a new 24/7 digital assistant for residents
Bristol City Council is now live with Briz, a new 24/7 digital assistant supporting residents by phone and online, while ensuring urgent and complex enquiries reach human advisors.
ICS AI
Jan 233 min read
ICS.AI highlights Scotland as blueprint for next-generation AI-powered public services as Renfrewshire wins top council award
ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.
ICS AI
Dec 16, 20253 min read
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