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DigiGov Podcast: Dwayne Johnson - What Local Government Leaders Need to Know About the Next Phase of AI Transformation
Local government is facing unprecedented financial, workforce and service delivery pressures. In a recent DigiGov Podcast episode, former council Chief Executive and ICS.AI Director Dwayne Johnson shared why AI is becoming a critical tool for councils seeking to improve citizen outcomes, address workforce shortages and modernise service delivery without compromising trust, governance or human oversight.
ICS AI
1 day ago3 min read
760,000 Calls. 120 Advisors. How Does Any Council Handle This?
Bristol City Council was handling nearly 760,000 resident calls a year with 120 advisors under increasing pressure. This is the honest story of how AI helped reduce wait times, improve service quality, and create breathing space for frontline teams without replacing staff.
ICS AI
May 154 min read
LGPN North: Local Government’s Next Phase of AI Transformation Is Already Underway
LGPN North highlighted a clear shift in local government—from exploring AI to delivering it at scale. With a focus on inclusion, data trust, and real-world outcomes, councils are moving towards people-first transformation that supports both residents and staff.
ICS AI
Apr 304 min read
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