top of page

the SMART: Programme
the SMART: Programme Overview →
ASSESSMENT & STRATEGY
SMART: AI Assessment
SMART: AI Maturity Model
SMART: AI Target Operating Model
SMART: LGR Accelerator
SERVICES
SMART: Mesh
AI Business & Strategic Consulting
Planning & Design
Change & Adoption
Data & Insight Services
ASSESSMENT & STRATEGY
SMART: AI Assessment
SMART: AI Maturity Model
SMART: AI Target Operating Model
Responsible & Governable AI
SMART: LGR Accelerator
SERVICES
SMART: Mesh
AI Business & Strategic Consulting
Planning & Design
Change & Adoption
Data & Insight Services
Truth Data Layer
the SMART: Platform
the SMART: Platform Overview →
CORE PRODUCTS
SMART: Front Door
SMART: Workforce AI
SMART: Agentic Back Office
SMART: Digital Dome
SMART: GPT
SMART: Notes
SMART: Workspaces
TEST DRIVES & TRIALS
Customer Service AI Trial for LRG
LGR Products
SMART: LGR Front Door
SMART: LGR Workforce AI
SMART: LGR Command Workbench
SMART: AI Application Forge
BY CHANNEL
SMART: Phone
SMART: Email
SMART: Chat
SMART: Live Chat
SMART: Social
GOVERNANCE & ANALYTICS
Governance, Security & Compliance
Analytics, FinOps & Value Tracking
CORE PRODUCTS
SMART: Contact Centre / Front Door
SMART: Staff Copilot
SMART: Agentic Back Office
SMART: Digital Dome
SMART: GPT
SMART: Workspaces
SMART: Notes
TEST DRIVES & TRIALS
Customer Service AI Trial
BY CHANNEL
SMART: Social
SMART: Email
SMART: Live Chat
SMART: Phone
SMART: Chat
LGR Products
SMART: LRG Front Door
SMART: LGR Workforce AI
SMART: LGR Command Workbench
SMART: AI Application Forge
Solutions
Solutions Overview →
BY SECTOR
Local Government
Central Government
Higher Education
Further Education
Housing
Health
PRIORITY USE CASES
Financial Sustainability & Savings
Customer Services & Contact Centres
Workforce Productivity
Revenues & Debt Recovery
Digital Front Door & Accessibility
Social Care
Cost Reduction & Income Generation
BY SECTOR
Health
Housing
Further Education
Higher Education
Central Government
Local Government
PRIORITY USE CASES
Cost Reduction & Income Generation
Social Care
Digital Front Door & Accessibility
Revenues & Debt Recovery
Workforce Productivity
Customer Services & Contact Centres
Financial Sustainability & Savings
Proof
Proof Overview →
CASE STUDIES
Derby City Council
Telford and Wrekin Council
Renfrewshire Council
Nottingham Trent University
New College Lancashire
Bristol City Council
Lewes and Eastbourne Council
Lichfield District Council
NTT
HPU NHS Foundation Trust
Broxbourne Borough Council
Coleg y Cymoedd
King's College London
ICO
VIEW ALL CASE STUDIES
ADDITIONAL
Awards & Recognition
CASE STUDIES
All Case Studies
Derby City Council
Telford & Wrekin Council
Renfrewshire Council
Bristol City Council
Nottingham Trent University
ICO
Lewes and Eastbourne Councils
New College Lanarkshire
Lichfield District Council
NTT
Hertfordshire Partnership University NHS
Broxbourne Borough Council
Coleg y Cymoedd
King's College London
ADDITIONAL
Awards & Recognition
Insights
Insights Overview →
Blog
Whitepapers & Research
In the News
Webinars
Blog
Whitepapers & Research
In the News
Webinars
Videos
About
About ICS.AI →
About ISC.AI
Leadership Team
Approach, Value & Ethics
Statement on Responsible AI
Careers
About Us
Leadership Team
Careers
Approach, Value & Ethics
Responsible AI
Contact
Contact Overview →
Book a Meeting
Request an AI Assessment
Partner with Us
Contact Details
Book a Meeting
Request an AI Assessment
Partner with Us
Contact Details

Contact Us Request a Demo

Explore our Latest

Blogs, News and Insights

All Posts
Blog
Events
News
Press Release
Interviews

DigiGov Podcast episode, former council Chief Executive and ICS.AI Director Dwayne Johnson shared why AI is becoming a critical tool for councils

DigiGov Podcast episode, former council Chief Executive and ICS.AI Director Dwayne Johnson shared why AI is becoming a critical tool for councils

DigiGov Podcast: Dwayne Johnson - What Local Government Leaders Need to Know About the Next Phase of AI Transformation

Local government is facing unprecedented financial, workforce and service delivery pressures. In a recent DigiGov Podcast episode, former council Chief Executive and ICS.AI Director Dwayne Johnson shared why AI is becoming a critical tool for councils seeking to improve citizen outcomes, address workforce shortages and modernise service delivery without compromising trust, governance or human oversight.

ICS AI

2 days ago3 min read

Quick Links

The SMART: Programme

The SMART: Platform

Legal

Terms & Conditions

Modern Slavery Policy

Candidate Privacy Policy

Responsible AI Statement

Contact Us

Email: info@ics.ai

Phone: +44 1256 403 800

Address: Grove House, Lutyens Close, Basingstoke, Hampshire, RG24 8AG, UK

the SMART: Programme
- ASSESSMENT & STRATEGY
- SERVICES
the SMART: Platform
- CORE PRODUCTS
- TEST DRIVES & TRIALS
  - Customer Service AI Trial
- BY CHANNEL
- LGR Products
Solutions
- BY SECTOR
- PRIORITY USE CASES
Proof
- CASE STUDIES
- ADDITIONAL
  - Awards & Recognition
Insights
About
Contact

the SMART: Programme
- ASSESSMENT & STRATEGY
- SERVICES
the SMART: Platform
- CORE PRODUCTS
- TEST DRIVES & TRIALS
  - Customer Service AI Trial
- BY CHANNEL
- LGR Products
Solutions
- BY SECTOR
- PRIORITY USE CASES
Proof
- CASE STUDIES
- ADDITIONAL
  - Awards & Recognition
Insights
About
Contact

bottom of page