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Customer Feedback Prize Draw Terms and Conditions

Effective date: July 21, 2023 

At ICS.AI, we are deeply committed to providing exceptional service to our customers, and your feedback plays a crucial role in our ongoing improvement efforts. We understand that your input shapes the growth and evolution of our services, helping us enhance the quality, reliability, and effectiveness of our AI solutions. 

 

As part of our continuous improvement programme, we aim to gather feedback from our existing customers at various stages throughout their journey with us. This vital information not only helps us measure our performance but also identify areas where we can continue to innovate and improve. 

 

To express our gratitude for your valuable time and thoughts, we are pleased to introduce a new initiative; each completed feedback form will enter you into a monthly prize draw, with a chance to win a £50 Amazon voucher! 

 

Your participation not only helps us grow but also brings you a chance to receive something special from us in return. All you need to do is share your experience with us, and you could be the lucky winner.  

 

Participation in this prize draw is subject to the terms and conditions outlined below. We strongly encourage you to read through these before participating to ensure a fair and transparent process. Thank you for being a crucial part of our continuous improvement journey, and good luck in the prize draw! 

Terms:  

  1. Eligibility: The prize draw is open to all customers of ICS.AI who are residents of the United Kingdom and are aged 18 years or over. Employees of ICS.AI, their family members, or anyone else connected with the prize draw may not enter. 

  2. How to Enter: Customers are automatically entered into the prize draw by completing and submitting the customer feedback survey. No purchase necessary. Multiple entries from the same person will only be counted once. 

  3. Closing Time: The closing date and time for entries is 5pm on the last calendar day of each month. Entries received after this time will not be considered in that month’s draw. 

  4. Prize: One entrant will win a £50 Amazon voucher. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes. 

  5. Minimum Entries: In the event that fewer than two entries are received in a given month, ICS.AI reserves the right to either automatically award the prize to the sole entrant or roll over the prize to the next month's draw, at our sole discretion. Any such decision will be communicated to the entrant(s). 

  6. Winner Selection: The winner will be chosen at random from all complete, eligible, and properly submitted entries received. The draw will be performed by a random computer process. 

  7. Notification: The winner will be notified by email within 14 days of the closing date each month. If the winner does not respond within 14 days of being notified, then the winner's prize will be forfeited and ICS.AI shall be entitled to select another winner.

  8. Data Protection: All data shared during the entry process will be used for administration of the prize draw only and for no other purpose, unless we have consent. It will be held in accordance with our privacy policy.

  9. General: ICS.AI reserves the right to amend these terms and conditions or to cancel, alter, or amend the draw or the prize due to any circumstances that arise beyond our control.

  10. Tax Implications: Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. 

  11. Technical Issues: ICS.AI is not responsible for technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, software, or website. ICS.AI is not responsible for the loss of entries, nor the failure to receive entries due to transmission failures or technical failures of any kind.  

  12. Governing Law: The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 

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If you have any questions about these Terms and Conditions, please contact us:

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