AI Transformation builds on and supersedes Digital Transformation.


Artificial Intelligence overcomes the challenges of user engagement with conversational interfaces, evolves as your challenges do with machine self-learning, senses and understands the physical world with neural networks.


AI overcomes the near insurmountable challenges of fragmented big data by algorithmically unifying organisational data silos.


Ethical AI is important to everyone and a mandatory element of AI Transformation, no university or college should risk its reputation, mission or values on unpredictable technology.

Which is why we have created the world's first Ethical AI Compliance platform. Our view is that any AI that doesn't have a clear ethics compliance plan and a rigorous monitoring platform is likely to be unethical. With our ICS.AI compliance platform this is will no longer be a concern for organisations.



The FLEX AI Automated Student Services Bot heralds the beginning of a new way of interacting with Students. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels. The Student bot allows you to:

  • Prospective Students - find degrees, short courses, professional development, open days and more​

  • Current Students - get learning resources, careers and IT help, welfare and finance support​

  • Staff - look up contacts, workplace resources and policies​

  • Alumni - connect with your community, enjoy benefits, catch up on news​

  • Research - access expertise and opportunities, explore our research and enterprise activity​

  • Streamline the service desk - triage, routing and handover ​

  • Create your own Student OneStopBots™


Microsoft Teams is a great communication platform for students to feel engaged and supported whilst at University. Teams provides Universities and Colleges the opportunity to avoid challenges such as lengthy and expensive training and instead provides students support in key areas such as live bus timetables, out-of-hours learning, how to create a team in teams, computer availability on campus and much more. Microsoft Teams offers an intuitive and personalised user experience for students through natural language communication on a variety of devices and channels.

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