FLEX AI is the brainchild of Microsoft Gold Partner, ICS AI. Originally established in 1994, ICS is now recognised as one of Microsoft’s most highly regarded AI partners.


After extensive experience working on SharePoint and Office 365 projects, ICS recognised lots of commonality between customer challenges. This led to the first edition of FLEX – FLEX Digital Workplace to be developed. FLEX has sold over 80,000 seats since launch in 2014.

Future Decoded 2017, saw the launch of FLEX’S cutting edge AI Chatbot solutions. Based on Microsoft Cognitive Services, the FLEX AI chatbots are helping to drive end user self service for citizens, employees and customers 24 hours a day, every day of the year. Your FLEX Chatbot will reduce calls to your contact centre, drive user adoption of complex applications and provides an innovative and exciting way of delivering change within your organisation.


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