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Provide the best problem resolution in real-time

SMART: AI Augmented LiveChat

Human Parity Performance: over 90% accuracy

Customers and service users want answers quickly. With AI Augmented LiveChat, your team can provide them because our AI technology enhances their interactions.

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AI Augmented LiveChat allows users to engage with your organisation via an AI-driven Webchat. Its biggest benefit is its integration with your MS Platform. So you can use the new AI Augmented LiveChat without any additional software.

 

AI Augmented LiveChat revolutionises in-person digital engagement between organisations and users because it offers the best of the world of AI and the personal touch of the traditional Customer Service.

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AI AUGMENTED LIVECHAT

AI Augmented LiveChat allows users to engage with your organisation via an AI-driven Webchat. Any employee with Microsoft Teams can be a Webchat agent. This way users get both the AI and human assistance, leading to the best possible outcome.


AI Augmented LiveChat benefits:

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  • Reduce contact volumes by up to 50%

  • Reduce contact duration by up to 25%

  • Reduce call waiting time by up 25%

  • Increasing 1st time resolution by up to 40%

  • Reduce agent on-boarding by up to 20% 

How it works

Citizen asks a question​

Bot triages – can answer​

Bot provides an answer​

Citizen asks another question​

Bot triages – can not answer​

Bot asks additional screening questions​

Bot hunts for correct agent for question​

Bot provides screening information to agent​

Bot provides agent with potential answer​

Agent provides answer to citizens​

Integrated with

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On a Video Call

Power Automation AI Assistant Capabilities:​

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  • LiveChat Personality​

  • LiveChat Public facing Webchat UX​

  • LiveChat Employee Facing MS Teams UX ​

  • LiveChat Triage and Routing​

  • LiveChat Agent Hunting Feature​

  • LiveChat Language Translation ​

  • Prebuilt AI Language & Knowledgebase​

  • Integration SharePoint, Office 365, Dynamics Etc​

  • Quick Skills – Power Platform Surfacing​

  • LiveChat Analytics​

  • AIMaaS lifetime Learning​

Find the SMART AI Assistants for your sector

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Local Government & Housing
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Higher Education
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Mental Health
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Governmental Agencies
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Police
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Private Sector
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