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Next Generation AI Platform to intelligently support colleagues any time, any place, any device
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Virtual HR Assistant


Power Self-Service Automation

Providing a single place to intelligently self-serve answers, applications, and automation


Knowledge & Answers

Keeping colleagues informed by intelligently aggregating organisational news,  knowledge, content and data

Intelligent colleague triage and routing 24/7 across Voice, Chatbot, Live Chat and Appointment  


Connected Colleagues

AI SMARTHUB Virtual IT Assistant

Providing intelligent virtual IT support 24/7

Supporting your colleague’s
well-being and engagement

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What is the AI Colleague Engagement Platform?

Answering some 90% of colleague queries, the AI Colleague Engagement Platform intelligently combines the best of both human and chatbot capabilities to provide a 360˚ colleague engagement platform across Web, Chatbot, Webchat, Phone, Video, and Email channels.

With COVID-19 rapidly accelerating changes in the workplace ranging from hybrid working to cloud adoption.
SMARTHUB is a next generation workplace platform driven by AI to help organisations thrive in this new world of work.

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AI to help you find the knowledge and answers where ever its sorted

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What can SMARTHUB - AI Powered Knowledge & Answers do for your Government Agency?

All this water and not a drop to drink. The challenge in today's organisation is finding what you need in an ever changing sea of knowledge, content, data and systems.

SMARTHUB knowledge and answers uses AI to pre-filter content as well as natural language and cognitive search, to help you find exactly what you need.

SMARTHUB'S unique ability to morph around your needs and the information you are looking at, finally provide the holy grail of a true a single pane for all your needs.

  • Aggregated Corporate Comms and news

  • Cognitive Search for organisation content

  • Aggregate, display and query data from multiple systems

  • Aggregate display and query data from MS Graph

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smrt hub power self-service

Allow Colleagues to self-serve in a single location

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What can SMARTHUB - AI Power Self-Service do for your Government Agency?

Power virtual assistants, Microsoft Forms, Power apps Power Automate. There have never been so many powerful and easy to use tools to create
self service skills.


The SMARTHUB Power Self Service allows you to use Microsoft Power Platform and Forms engine to create AI skills that can be shared across the organisation.

Once created these skills are housed in a single location that can be accessed as a chatbot skill or run traditionally.

  • Easily create Automation Skills using the MS Power, Forms or 3rd party platforms

  • Access the skills in a single Skill Store regardless of where they were created

  • Consume skills using voice, webchat or applications

  • Integrated into your everyday actions with the SmartHub workplace platform

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Using Intelligence to triage and route colleagues to colleagues

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What can AI Connected Colleagues do for your Government Agency?

AI Assistants will only ever deal with a minority of what you need,
the majority will be dealt with by other people.



AI Connected Colleagues uses AI to understand what you are trying to do and connects you to the appropriate resource to help.


AI Connected Colleagues is able to answer questions directly using a chatbot, pass you on to a colleague using Microsoft Teams or book an appointment with a colleague using Office 365.

  • AI to Triage what you need and route you to the best channel to resolve

  • Answer questions directly using a Chatbot and AI Model or Cognitive search

  • Transfer you to a Livechat session with a colleague using Microsoft Teams

  • Transfer your voice call to a colleague using standard telephone or Teams calls

  • Create an appointment for a colleague using Office 365


Using Intelligence to triage and route colleagues to colleagues

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What can SMARTHUB - Wellness & Virtual HR Assistance do for your Government Agency?

Now more than ever colleagues need support as they deal with the effects of the pandemic and become remote workers.

SMARTHUB Wellness and Virtual HR assistance provides your colleagues with the ability to self serve HR assistance 24/7.

SMARTHUB Wellness and Virtual HR assistance uses conversation AI technology to make it easy for colleagues to receive the knowledge they need or connect with colleagues if more appropriate.   

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  • Triage and route Colleagues to right assistance

  • Find HR information and answers – HR, employee services, information etc

  • Self Serve HR process Complete forms, holiday request, expenses

  • Find documents and policies etc

  • Access HR news and events


Using Intelligence to triage and route colleagues to colleagues

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What can SMARTHUB - Virtual IT Support do for your Government Agency?

With IT central to all we do, if our IT is not working, we are not working..

Fortunately IT support is an ideal candidate for self service automation given the standardised nature of certain tasks and knowledge.

The SMARTHUB Virtual IT support uses AI to help colleagues access IT assistance 24/7.

• Triage and route Colleagues to right IT assistance

• Find IT information and answers FAQ’S, knowledge base,
employee services, information etc 


• Self Service IT process such as password resets via the Bot

• Raise tickets and query knowledge base from applications like ServiceNow

• Automatically hand over from the Bot to webchat support software

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Contact Inflation cost councils up to £1m a year
Contact Inflation occurs when citizens are unable to self-serve using low cost digital channels like websites or chatbots.
They instead move towards high cost channels such as phone, webchat, email, or even face-to-face contact, and their frustration is increased further when those channels are unavailable outside of working hours. We estimate that contact inflation costs councils up to £1m per year. 

Want to learn more about AI for Local Government?

Check out these helpful resources, designed to help your local authority better understand what's involved in effective digital citizen engagement and how to avoid the pitfalls.

White paper on Digital Citizen Engagement using AI Assistants


To help local authorities better understand how to achieve effective digital engagement using AI Assistants and how to avoid some of the pitfalls, we have produced a free white paper on Local  Government Digital Engagement with citizens using AI Assistants.

We can help you discover more about the key benefits of digital citizen engagement, and how it can benefit your council and your citizens. Along with the white paper we have also produced a detailed study on the current use of Citizen AI Assistants in Local Government. 

The FLEX AI 2nd Generation Citizen AI Assistant is unlike any other AI Assistant on the market.


Currently answering over 90% of citizen queries at Southampton City Council, is our 2nd Generation Citizen AI Assistant, trained from a dataset of over 40,000 citizen questions, and is the most sophisticated Citizen AI Assistant in the UK.


If you would like to see SOBOT
(an ICS.AI chatbot) live on Southampton City Councils website, then please click on the button below.

Southampton City Council

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Free On-Demand Local Government Webinars


Discover our wide range of
free and ready to watch on-demand Local Government webinars.


Including, our exclusive on-demand webinar with guest speaker James Marshall, Head of Customer & Communications at SCC, were we discuss the launch of the AI Omni Channel Citizen Engagement Platform and the success of our 2nd Generation  Citizen AI Assistant .The event was very well attended with nearly 25% of all UK councils registering.

If you would like to watch this on-demand webinar along with our other LRG webinars, then please click on the button below.

Whether its requesting a Council Tax application or reporting a pothole, the 2nd Generation Citizen AI Assistant can offer your citizens the best 'on-demand' experience available on the market. With our digital assistant, we can support you citizens with a wide range of services 24/7. 

If you would like to find out more about our 2nd Generation Citizen AI Assistant and how it allows citizens to engage and interact with the council in new ways, then please click on the button below.

FLEX AI 2nd Generation
Citizen AI Assistant Datasheet


Cheshire West and Chester Council

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Another ICS.AI chatbot that is currently live in the Public Sector is AIDA, live at Cheshire West and Chester Council.


AIDA helped the council handle a 500% increase in COVID-19 related questions from the public earlier this year. The assistant came at the perfect time for the council, as detailed logs from the assistant revealed that the council received over 300 different questions related to COVID-19 at that time.​

To see AIDA live on Cheshire West and Chester Councils website, then please click on the button below.

Is your local authority ready to start its AI Transformation journey?

We've helped Local authorities connect with hundreds of thousands of citizens across the UK with our AI technology.

Contact us today and we can help your council understand the many benefits of our AI technology and how it can help both your council and your citizens.

Your AI Transformation is our mission.

Book a demo


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