Local Government Digital Engagement

The lasting legacy of Coronavirus is predicted to be permanent shift to Omni Digital Engagement, with virtual meetings, remote working, and online self-service at the centre of it. This represents a once in a lifetime opportunity for government to streamline the delivery of services to citizens.

To help with this, ICS.AI have designed a wide range of products, designed to help local authorities.

Below are our wide selection of materials to help you understand more about the key benefits of Omni Channel Engagement and the 2nd Generation Citizen AI Assistant.

Choose from any of the options below to see how the Platform and the 2nd Generation Citizen AI Assistant can benefit both your council and your citizens.

James Marshall, Head of Customer and Communications at Southampton City Council says;

“AI technology provides the opportunity for me to serve our 1.5 million customer questions in a way and at a cost that was simply not possible before. The 90%+ success rate of SOBOT in answering citizens questions supports this approach.”

Choose from our wide selection of FREE on-demand materials below and learn more about our

2nd Generation Citizen AI Assistant and the AI Omni Channel Citizen Engagement Platform:

AI Omni Channel Citizen Engagement Platform

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Visit our AI Omni Channel Citizen Engagement Platform page to discover more about the key benefits of Omni Channel technology and how the platform intelligently combines the best of both human and chatbot capabilities to provide 360˚citizen engagement across Web, Chatbot, Webchat, Phone, Video and Email channels.

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2nd Generation Citizen AI Assistant

Visit our 2nd Generation Citizen AI Assistant page to discover more about the key benefits of the digital assistant and how it is currently answering 90% of citizen queries at Southampton City Council.
With our digital assistant we can support your citizens with a wide range of services 24/7 - no matter the time or place.

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Download our Datasheets

Download our AI Omni Channel Citizen Engagement Platform datasheet or our

2nd Generation Citizen AI Assistant datasheet to learn more about our products and how they can benefit your council and your citizens.

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Full On-Demand Webinar Recording

Our free webinar with exclusive guest speaker James Marshall, Head of Customer and Communications at Southampton City Council, offers local authorities’ first-hand insight into how Omni Channel technology and our 2nd Generation Citizen Assistant (currently answering 90% of citizen queries at Southampton City Council) can benefit your council and your citizens. Also during the webinar, you will see a series of live demos from our AI experts, including the SOBOT demo, Live Phone Engagement Skill demo, and the Omni Citizen Assistant demo.

58 minutes

Watch Now

See Southampton City Council's,

Citizen AI Assistant, SOBOT live in action

See us demonstrate SOBOT live in our exclusive short demo. Currently answering over 90% of citizen queries at Southampton City Council, our 2nd Generation Citizen AI Assistant (SOBOT), trained from a dataset of over 40,000 citizen questions is the most sophisticated Citizen AI Assistant in the UK. Watch our short demo and see how the digital assistant is currently helping hundreds of citizens everyday.

12 minutes

Watch now

Watch our Southampton City
Council Interview

Watch our exclusive interview with

James Marshall, Head of Customer and Communications at Southampton City Council and learn how Southampton City Council’s Citizen Assistant is answering 90% of Citizen queries using Omni Channel AI technology.

11 minutes

Watch now

See the Omni Citizen Assistant Voice Demo

See our Live Phone Engagement Skill live in action and watch us demonstrate how the assistant can help citizens to engage digitally with the council 24/7 via the phone. See how the Omni Assistant can help citizens book an appointment with a service professional the next working day and how the assistant can help to answer COVID-19 related queries instantly.

3 minutes

Watch now

See the Omni Citizen Assistant
Web Demo

Be one of the first people to see our Omni Citizen AI Assistant live in our exclusive short demo. During this short clip you will see and hear from our AI experts who will demonstrate how the Omni Assistant can organise a meeting for citizens instantly and help with information based inquiries.