FREE Online Webinar | 26th March 2020 |
14:00pm - 15:00pm


Most Local Authorities are planning and implementing strategies to mitigate some of the effects of Corona virus on Citizens and Employees.


Significant increases in Citizen queries are anticipated at exactly the point where contact staff levels are falling due to sickness, self-isolation or childcare. Our trained AI Assistants operate 24/7 and can take on a proportion of Citizen contacts, provide service continuity, and reduce unnecessary anxiety as people seek the latest information.


A centralised Corona virus mitigation approach can be achieved through the increased use of remote working for key staff, combined with online employee self-service of IT and HR services. Specialist AI Assistants such as the Microsoft Teams Adoption Assistant and the Employee Self Service Assistant can help to address the challenges of large numbers of untrained users needing help when IT services are under pressure.


At this difficult time, we all need accurate, up to date information on COVID-19. Our free Corona virus Advice Assistant can provide both national and local Corona virus related information to Employees and Citizens 24/7.

  • How we can help your Citizens in the following areas:

  • Ensure Citizens have 24/7 access to general services information with reduced contact centre staffing

  • Ensure Citizens have 24/7 access to up to date and accurate COVID-19 information from local and national sources

  • Ensure vulnerable groups such as children and the elderly are assisted 24/7 with reduced care staffing


  • How we can help your Employees in the following areas:

  • Provide Employees with up to date and accurate COVID-19 information from local and national sources

  • Help untrained Employees work remotely using MS Teams and an MS Teams Adoption Assistant

  • Help Employees work remotely with self-service access to key services such as IT Support and HR


  • How the free COVID-19 Advice Assistant can help your organisation provide users with the latest COVID-19 information from trusted local and national sources

Unable to attend the webinar? No problem, all our webinars are recorded and sent out to all attendees and non-attendees the next working day, so please sign up to receive the webinar recording link.

If you would like to speak with a member of the ICS.AI team prior to the event,
then please email and a member of the team will get back to you shortly!

During the 1-hour webinar we will demonstrate:

FREE Online Webinar | 26th March 2020 |
14:00pm - 15:00pm

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