2nd GENERATION CITIZEN AI ASSISTANT

Able to answer Citizen queries with over 90% accuracy
Trained from a dataset of over 40,000 LRG Citizen questions
500 voice ready summarised answers to local government questions
Pre-trained local government language model supporting 20,000+ question variations
Built-in reflexive AI Ethics compliance and chit-chat models

Many 1st Generation Local Government Digital Assistants fail to answer citizen questions to an acceptable standard because of limited content, training and intelligence. This means they are ineffective tool in serving citizens and reducing contact centre call volumes.
 

Currently answering over 90% of citizen queries at Southampton City Council, our 2nd Generation Citizen AI Assistant, trained from a dataset of over 40,000 citizen questions, is the most sophisticated Citizen AI Assistant in the UK.

James Marshall, Head of Customer and Communications at Southampton City council says;

“AI technology provides the opportunity for me to serve our 1.5 million customer questions in a way and at a cost that was simply not possible before. The 90%+ success rate of SOBOT in answering citizens questions supports this approach.”

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Download our FREE White paper on Local Government
Digital Engagement with Citizens using AI Assistants 

Trends toward citizen digital self-service and remote working have accelerated dramatically because of the pandemic, creating an opportunity for local authorities to streamline and improve their service provisions to citizens.

To help local authorities better understand how to achieve effective digital engagement using AI Assistants and how to avoid some of the pitfalls, we have produced a White paper on Local Government Digital Engagement with Citizens using AI Assistants.

 

If your local authority would like to discover more about the key benefits of digital citizen engagement, and how it can benefit your council and your citizens we are also providing a detailed study on the current use of Citizen AI Assistants in Local Government and an on-demand webinar recording combining the White Paper and the Study, as well as demonstrating chatbots in action. 

FLEX AI OMNI CHANNEL CITIZEN AI ASSISTANT

CITIZEN ENGAGEMENT ASSISTANT

24/7 contact for all citizens

ASSISTED LIVING ASSISTANT

In home, voice first assistant

CHILD CARE ASSISTANT

Help for vulnerable children 24/7

Before the pandemic, people who once bought in shops, met in person and worked in offices. Now they buy online, Zoom relatives and work from home. This is one of the lasting legacies of Coronavirus and will trigger a permanent societal shift to Omni Channel Engagement.

To help local authorities make the transition to Omni Channel engagement, we are introducing the AI Omni Channel Citizen Engagement Platform, designed to intelligently route citizens to the best engagement channel. Whether your citizens are booking a virtual planning permission appointment, transferring a child in care to mental health advisor or joining a live drop-in video call with an assisted living professional, Omni channel AI technology allows citizens to engage and interact with the council in new ways.

What makes our 2nd Generation Citizen AI Assistant different to other Chatbots?

The FLEX AI 2nd Generation Citizen AI Assistant is unlike any other AI Assistant on the market currently. With our digital assistant, we can help your local authority answer queries with 94% accuracy, helping to support your citizens 24/7.

With our AI technology we can ensure that your citizens receive the right support at the right time, regardless of their location.

98% of all questions asked to the Citizen AI Assistant did not need to be transferred to a human

96% of all questions asked to the Citizen AI Assistant were answered

94% of all questions asked to the Citizen AI Assistant were answered correctly

What are the benefits of the

FLEX AI 2nd Generation Citizen AI Assistant?

Whether its requesting a Council Tax application or reporting a pothole, the 2nd Generation Citizen AI Assistant can offer your citizens the best 'on-demand' experience available on the market.

What are the benefits of the 2nd Generation Citizen Assistant:
 

  • Reduce contact costs by up £250K per year

  • Engage digitally with citizens 24/7, 365 days a year

  • Reduce citizen dissatisfaction from unmanned channels or long waiting times

  • Understand citizen needs and interests with comprehensive real-time insights

  • Support the needs of high-risk groups with specialist engagement skills

FLEX AI CITIZEN ASSISTANT SKILLS - ONESTOP

2nd GENERATION CITIZEN AI ASSISTANT

Able to answer Citizen queries with over 90% accuracy

The FLEX AI 2nd Generation Citizen AI Assistant heralds the beginning of a new way of interacting with citizens. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels.
 

With our digital assistant, we can support you citizens with a wide range of services 24/7. Whether its requesting a Council Tax application or helping a child in care access Mental Health Advice, our 'on-demand' self-service AI assistant has been designed to deliver the right support at the right time - no matter the time or place.
 

The 2nd Generation Citizen AI Assistant allows you to:
 

  • Find information - Councillors, jobs, waste collection, planning etc
     

  • Self-serve actions- pay fines, order bins etc
     

  • Report incidents - graffiti, potholes, child concerns, litter,
    anti-social behavior

     

  • Receive live updates - planning application status, council tax due etc
     

  • Analyse citizen engagement via the AI Assistant to identify trends and early warning signals
     

  • Help vulnerable children 24/7 and provide them with unlimited access to care sources, such as Child Line, Victim support and much more
     

  • Keep Citizens safe and informed with the latest COVID-19 information
     

  • Transform the way your care is delivered to the Elderly and Vulnerable Adults with the Assisted Living Skills
     

  • Streamline the service desk - triage, routing, and handover
     

  • Access Brexit Advice 24/7 without the need to hire and train additional staff

THE ASSISTED LIVING ASSISTANT

Transform the way care is delivered to the Elderly and Vulnerable Adults

The FLEX AI Assisted Living AI Assistant heralds the beginning of a new way of engaging and managing the care for the elderly and vulnerable adults in their homes.

With our digital assistant we can significantly transform the way your care services are delivered to the elderly and vulnerable.

 

With our AI technology we can offer citizens around the clock support and even streamline your service desk, triage citizens and route them to the correct operators for the right support at the right time.

With the FLEX AI Assistant Living AI Assistant, we can help your care services improve in the following areas: 

  • Help and support vulnerable citizens 24/7
     

  • Manage adults in their own homes
     

  • Reduce the admin burden on care services
     

  • Monitor citizens with real-time actions
     

  • Create your own care skills quickly and easily
     

  • Citizens can surface unlimited care sources, such as
    Age Concern, Alzheimer's Society, Neighborhood Watch and much more - all accessible from any device

THE CHILD CARE ASSISTANT

Support vulnerable children 24/7 using AI

We understand that its not always possible to answer and support vulnerable children around the clock, because of many reasons, such as reduced staff or lengthy waiting times to get through to a professional. Which is why we have designed the Child Care AI Assistant, designed to help vulnerable children 24/7 and offer support and assistance to Care Workers.


The Child Care AI Assistant can help both your care workers and children in care with the following problems:
 

  • With the support of the Child Care Skill, vulnerable children will be given 24/7 access to unlimited care sources, such as Child line, Young Minds, Victim Support and much more
     

  • The AI assistant is able to significantly reduce the admin burden on Care Workers
     

  • With our AI technology your care workers can monitor vulnerable children and provide real-time actions
     

  • We help Care workers manage children with personal
    care plans

THE PUBLIC COVID-19 ADVICE SKILL
Keep your Citizens Safe and Informed 

We recognize that during this period of change, many citizens will be left questioning how the pandemic will effect them and their community. Which is why we have designed the Public COVID-19 AI Assistant, designed to help keep the public safe and informed throughout this outbreak. We provide the public with 24/7 access to trusted local and national COVID-19 related information.

The COVID-19 Skill can help your citizens with the following:
 

  • With the support of the COVID-19 skill, citizens can access up to date national and local COVID-19 related information from trusted sources such as WHO or GOV.UK 
     

  • The AI assistant is able to substantially reduce the pressure on
    call centre staff and to provide the public with answers 24/7

     

  • Citizens can ask specific health related questions about their symptoms via the Bot, which can then be triaged to the correct knowledge base for instant access to COVID-19 related answers
     

  • Enable citizens to perform COVID-19 related processes,
    such as reporting concerns or applying for a grant

How can AI improve your Citizen Engagement?

From helping a citizen access a Council Tax application, through to helping them access Bin & Recycling information, 

our automated 24/7 self-service chatbot supports and assists your citizens 24/7, enabling citizens to

gain access to wide range of information and services, all through from using our single assistant.

Be a leader in digital government.

Keep up to date with the latest stories, events and insights.

Want to learn more about AI for Local Government?

Check out these helpful resources, designed to help your local authority better understand what's involved in effective digital citizen engagement and how to avoid the pitfalls.

White paper on Digital Citizen Engagement using AI Assistants

To help local authorities better understand how to achieve effective digital engagement using AI Assistants and how to avoid some of the pitfalls, we have produced a free white paper on Local  Government Digital Engagement with citizens using AI Assistants.

We can help you discover more about the key benefits of digital citizen engagement, and how it can benefit your council and your citizens. Along with the white paper we have also produced a detailed study on the current use of Citizen AI Assistants in Local Government. 

The FLEX AI 2nd Generation Citizen AI Assistant is unlike any other AI Assistant on the market.

 

Currently answering over 90% of citizen queries at Southampton City Council, is our 2nd Generation Citizen AI Assistant, trained from a dataset of over 40,000 citizen questions, and is the most sophisticated Citizen AI Assistant in the UK.

 

If you would like to see SOBOT
(an ICS.AI chatbot) live on Southampton City Councils website, then please click on the button below.

Southampton City Council

Free On-Demand Local Government Webinars

Discover our wide range of
free and ready to watch on-demand Local Government webinars.

 

Including, our exclusive on-demand webinar with guest speaker James Marshall, Head of Customer & Communications at SCC, were we discuss the launch of the AI Omni Channel Citizen Engagement Platform and the success of our 2nd Generation  Citizen AI Assistant .The event was very well attended with nearly 25% of all UK councils registering.

If you would like to watch this on-demand webinar along with our other LRG webinars, then please click on the button below.

Whether its requesting a Council Tax application or reporting a pothole, the 2nd Generation Citizen AI Assistant can offer your citizens the best 'on-demand' experience available on the market. With our digital assistant, we can support you citizens with a wide range of services 24/7. 

If you would like to find out more about our 2nd Generation Citizen AI Assistant and how it allows citizens to engage and interact with the council in new ways, then please click on the button below.

FLEX AI 2nd Generation
Citizen AI Assistant Datasheet

Cheshire West and Chester Council

Another ICS.AI chatbot that is currently live in the Public Sector is AIDA, live at Cheshire West and Chester Council.

 

AIDA helped the council handle a 500% increase in COVID-19 related questions from the public earlier this year. The assistant came at the perfect time for the council, as detailed logs from the assistant revealed that the council received over 300 different questions related to COVID-19 at that time.​
 

To see AIDA live on Cheshire West and Chester Councils website, then please click on the button below.

Is your local authority ready to start its AI Transformation journey?

We've helped Local authorities connect with hundreds of thousands of citizens across the UK with our AI technology.

Contact us today and we can help your council understand the many benefits of our AI technology and how it can help both your council and your citizens.

Your AI Transformation is our mission.

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