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FLEX AI Chatbots herald a new way of interacting with employees, customers and citizens.  Chatbots allow users to simply chat using natural language, 24/7 in virtually any language and with almost any device, no training needed. FLEX Chatbots have many unique features including a OneStopBot™ concierge, integrated AI compliance, and powerful machine learning. 

 
Customer Services Bot

The FLEX AI Customer Services Bot heralds the beginning of a new way of interacting with customers. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels. FLEX AI Automated Customer Services Bot allows you to; streamline your service desk, triage customers and route them to the correct operators.

 

With FLEX AI your customers are able to easily self-serve their needs by:

  • Finding information instantly without queuing or searching 

  • Requesting, ordering or amending services

  • Reporting incidents and making complaints

  • Receiving real-time information such as account balances

 
Employee Services Bot

Employees are often the single largest cost for many organisations. The FLEX AI Automated Employee Bot is able to increase efficiency by streamlining operations and drive best practice processes, communications and collaboration. The bot allows you to:

 

  • Find information – HR, employee services, information

  • Automate Office 365 collaboration teams, SharePoint 

  • Find documents and policies

  • Complete forms, holiday request, expenses

  • Access corporate news and events

  • Streamline IT and employee service desk - triage, routing and handover

  • Create your own employee OneStopBots™

 
Citizen Services Bot

The FLEX AI Automated Citizen Services Bot heralds the beginning of a new way of interacting with citizens. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels. In support of the recent government push and funding for Local Authority Brexit preparation we have added a  Brexit Advice Skill to our Citizen Services Chatbot. Meaning you can now provide both Brexit advice and Citizen Service with the same Chatbot 24/7.  The citizen bot allows you to:

  • Find information  - councillors, jobs, waste collection, planning etc

  • Self-serve actions- pay fines, order bins etc

  • Report incidents - graffiti, potholes, child concerns, litter, anti-social behaviour 

  • Get live updates - planning application status, council tax due etc

  • Streamline the service desk - triage, routing and handover

  • Access Brexit Advice 24/7 without the need to hire and train additional staff

  • Create your own Citizen OneStopBots™

Student Services Bot

The FLEX AI Automated Student Services Bot heralds the beginning of a new way of interacting with Students. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels. The Student bot allows you to:

  • Prospective Students - find degrees, short courses, professional development, open days and more​

  • Current Students - get learning resources, careers and IT help, welfare and finance support​

  • Staff - look up contacts, workplace resources and policies​

  • Alumni - connect with your community, enjoy benefits, catch up on news​

  • Research - access expertise and opportunities, explore our research and enterprise activity​

  • Streamline the service desk - triage, routing and handover ​

  • Create your own Student OneStopBots™

 
Website Brand Services Bot

The FLEX AI Website and Brand Bot heralds the beginning of a new way of interacting with Consumers. Conversation as a platform allows 24-hour, natural language communication through a variety of devices and channels. The Website Brand Bot allows you to:

  • Provide a OneStopBot™ for 24/7 conversational access to brand content and action

  • Revolutionise usage analytics with consumer Intent insights

  • Easily consolidate and surface multiple content sources to a single bot ​

  • Reflect your brand values with extensive customisation of your bots appearance and functions

  • Provide Bots across multiple channels: Website, Messenger, Kiosk, Text and email.  

  • Streamline the service desk - triage, routing and handover ​

 

 
HR Services Bot

Engaging, empowering, managing and governing the workforce is central to all organisations yet often employees can become frustrated with the mechanics of the process. The FLEX AI HR Services Bot streamlines employee access to HR information and processes through 24/7 conversational AI.

 

The bot allows you to:

  • Find information – HR, employee services, information etc.

  • Find documents and policies etc

  • Complete forms, holiday request, expenses etc

  • Access corporate news and events

  • Streamline HR service desk - triage, routing and handover

  • Create your own HR skills with the SDK

 
IT Services Bot

As organisations transform to digital first IT support becomes ever more mission critical.  Employees are used to self serving their IT needs outside of work but often find the experience lacking within their organisation. The FLEX AI IT Services Bot uses conversational AI to connect users to IT support systems and process:

  • Find IT support information – FAQs, knowledgebase, employee services, information etc.

  • Self Service IT process such as password resets via the Bot

  • Surface multiple vendor knowledgebases via the FLEX AI OneStopBot™

  • Raise tickets and query knowledgebase from applications like ServiceNow

  • Automatically hand over from the Bot to webchat support software

  • Streamline HR service desk - triage, routing and handover

  • Create your own IT skills with the SDK

 
 
Police Citizen Services Bot

The FLEX AI Police Citizen Services Bot heralds the beginning of a new way of interacting with citizens. Conversation as a platform allows 24-hour, natural language communication in 27 different languages through a variety of devices and channels. The citizen bot allows you to:

  •  Find information - Policies, laws and citizen information etc

  • Report – Crime, disputes, accidents, antisocial behaviour etc

  •  Share Concerns – Something suspicious, risky or worrying etc

  • Request – collision report, a licence, fingerprints etc

  • Apply – Careers, compensation, overseas visitor, firearms licence etc.

  • Self-serve actions – Status of my case

  • Revolutionise Citizen awareness with Chat Intent data

  • Create your own Citizen OneStopBots™

Police Bot

The FLEX AI Police Bot increases force efficiency by enabling staff to self-serve information, processes and data 24/7 using natural language chat. The Police Bot can be accessed in 27 languages from virtually any device in any location with a signal. The Police Bot allows you to:

 

  • Find internal information – Case Info, HR, employee services, policies etc

  • Find External Information – Policing guidelines, policies etc

  • Report incidents - Online with pictures, videos and maps

  • Access HR - Manage Shifts, Duty Management, book leave, expenses etc

  • IT service desk, change passwords, report outage, request items etc

  • Help Citizens – Multi-lingual access to citizen services

  • Automate complex processes – Let the bot do it for you

  • Create your own Police Bot Skill

 
Office 365 Services Bot

Roll out Office 365 in your organisation quickly and cost effectively with the help of the FLEX Office 365 Chatbot. The FLEX Automated Office 365 Chatbot is an artificial intelligent assistant able to help users with:

  • Drive Office 365 user adoption through AI chatbots

  • Provide expert guidance from the worlds largest O365 knowledge base

  • Provide localised Office 365 guidance for business processes

  • Provide self-service creation of Office 365 collaboration teams, SharePoint 

  • Automate governance for Office 365 

  • Provide integrated lifecycle management for Office 365  

  • Streamlines IT and employee service desk - triage, routing and handover

  • Create your own employee OneStopBots™

 

THE CORE CAPABILITIES OF FLEX AI BOTS

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