Customer Case Studies and Stories

Learn how public sector organisations across local government, central government, higher education and healthcare have benefited with solutions from ICS.AI. Discover the real world benefits being realised as part of digital transformation journeys powered with conversational AI.

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Durham University

The admissions team at Durham are using AI to talk to students worldwide & generate leads that integrate into their CRM.

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Telford and Wrekin Council

With a 24 hour AI assistant, Telford and Wrekin now answer the 33% of customer queries that come in out of office hours.

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Hertfordshire Partnership NHS Trust

New case study on our AI Assistant, Balm, coming soon.

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Cheshire West and Chester Council

New case study on our AI Assistant, AiDA, coming soon.

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