DISCOVER HOW THE ICS.AI DIGITAL ASSISTANT HELPED
CHESHIRE WEST & CHESTER COUNCIL HANDLE A 500%
INCREASE IN CORONAVIRUS QUESTIONS FROM THE PUBLIC
FREE Online Webinar | 16th April 2020 | 15:00-16:00PM
WHAT IS THE PUBLIC COVID-19 AI ASSISTANT
AND WHAT ARE IT'S CAPABILITIES?
The public COVID-19 assistant provides organisations with a quick and comprehensive way to communicate and interact with the public over Coronavirus.The AI assistant is able to substantially reduce the pressure on call centre staff and to provide the public with answers 24/7.
During the 1-hour webinar we will demonstrate:
AN EXAMPLE OF THE PUBLIC COVID-19 ASSISTANT:
On 24th March 2020, Cheshire West and Chester council saw a 500% increase in COVID-19 related questions from the public. So, to help with this, ICS.AI designed the public COVID-19 AI Assistant for Cheshire West & Chester Council, capable of supporting hundreds of residents with access to accurate and comprehensive COVID-19 related information.
The COVID-19 AI Assistant provides the public with accurate and instant information about the pandemic, capable of surfacing multiple trusted local and national sources. The AI Assistant has a priority store of hundreds of Coronavirus voice-ready answers and can fall back on multiple trusted and curated Coronravirus knowledge sources, such as the councils own website, WHO (World Health Organisation), NHS 111, and Public Health England.
Join our exclusive 1-hour webinar to discover more about the Public COVID-19 AI Assistant and how it is helping Cheshire West & Chester council handle the rise in citizen demand relating to Coronavirus.
As well as the above, we will also demonstrate how our 3 Phase Coronavirus Mitigation Plan can support any local governments shift to remote online Citizen self-service.
What topics will cover in this webinar:
How we can help your Local Government during the COVID-19 outbreak, through using our
Coronavirus Business Continuity- 3 Phase Plan:
Phase 1 - Emergency Mitigation
Phase 2 - Minimum Viable Mitigation
Phase 3 – Sustainable Mitigation
How the COVID-19 AI Assistant is helping to support the Citizens at Cheshire West & Chester council
How the Public COVID-19 AI Assistant can support your Citizens in the following areas:
Provide Citizens with up to date accurate COVID-19 information from credible sources such as
WHO (World Health Organisation), NHS 111, the councils own website, and Public Health England
The AI Assistant can be deployed rapidly and does not require IT resources beyond adding it to the your Local Governments website
The Public COVID-19 AI Assistant can help Citizens with COVID-19 related process such as applying for a grant or applying as a volunteer
This webinar is suitable for anyone working in the public sector, serving customers in the public sector or interested to see how lessons from the public sector can be applied elsewhere.
Unable to attend the webinar? No problem, all our webinars are recorded and sent out to all attendees and non-attendees the next working day, so please sign up to receive the webinar recording link.
If you would like to speak with a member of the ICS.AI team prior to the event,
then please email and a member of the team will get back to you shortly!