SMART: Appointments AI Assistant
Human Parity Performance: over 90% accuracy
What frustrates people the most about many chatbots on the market is hitting a wall, when the bot doesn't know the answer to their question.
And the most time-consuming aspect of customer service is getting a hold of an expert who can help instead.
With Virtual Appointments you can save both time and frustration by letting our AI-powered technology do all the bookings for you, helping people that interact with your organisation get the answers they need faster. Integration with Microsoft Teams makes it a breeze to work with.
APPOINTMENTS AI ASSISTANT
When user needs different type of assistance than the AI Assistant can provide, the Virtual Appointment Assistant will book a meeting with a service professional. Any employee using Office 365 can host meetings.
Virtual Appointments benefits:
Virtual meetings booking self-service
Convenient Meetings via Microsoft Teams
Flexible Meetings via phone, video or in person
Integrated with Outlook calendar to avoid clashes
Meetings can be optionally recorded and transcribed
Meetings can be live captioned in different languages
SMART: APPOINTMENTS AI ASSISTANT
AI AUGMENTED LIVECHAT