YOUR AI TRANSFORMATION IS OUR MISSION. 

Coronavirus has turned the public swiftly into digital Omni Channel users.

Before the pandemic, people bought in shops, met in person, and worked in offices. Now they buy online, Zoom their relatives, and work from home. This will be one of the lasting legacies of coronavirus and trigger a permanent societal shift towards omni channel engagement.


To help with this, ICS.AI have designed a number of products designed specifically to help public sector organisations transition succesfully to Omni Channel Engagement. 


With our Omni Channel AI technology, we allow your customers and employees to engage with your organisation in new ways. Our Omni Channel Engagement Platform technology intelligently combines the best of both human and chatbot capabilities to provide 360 user engagement across Web, Chatbot, Webchat, Phone, Video and Email channels.


With Omni Channel Engagement we can transform your organisation in a self-learning, proactive, and highly agile entity. We can help to increase both your citizens and employee engagement and satisfaction rates, as well answering their questions 24 hours a day.


ICS.AI are the UK’s first Microsoft AI Inner Circle Partner and we have combined and integrated the critical elements required for an effective AI Transformation journey.

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We've helped Public Sector organisations across the UK

connect with hundreds of thousands of customers

Whether its booking a virtual planning permission appointment, joining a live drop-in video call with an assisted living professional, or helping citizens access 24/7 on-demand support, our customers trust us to help to deliver a great experience for their citizens – no matter the time, place or device.

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Trusted by...

START YOUR AI TRANSFORMATION JOURNEY

Discover our wide range of products designed to help public sector organisations deliver a

great experience to their customers – no matter the time, place or device.

Omni Channel Engagement Platform

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FLEX AI Assistants

Due to the pandemic, many of us have shifted towards Omni Digital Engagement. Those who once bought in shops and worked in offices, are now buying online and work remotely.
 

So to help Public Sector organisations deliver the best on-demand self-service experience to their customers, employees, students and citizens, ICS.AI have designed the FLEX AI Assistant. The AI Assistant allow users to simply chat using naturual language, 24/7 in virtually any language and with almost any device.

FLEX Intelligent Automation

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Data &
Machine Learning

The more skills your chatbot has, the more useful it will be for users. FLEX Intelligent Automation lets you build unlimited new skills and add them to your FLEX AI OneStopBot™ Concierge. Bot skills can include business processes, knowledge sources, line of business systems integration, Office 365 integration, and much more.

AI Compliance Framework

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FLEX AI
Smart Teams & Places

AI will become increasingly ambient, connecting workplaces, buildings, homes and vehicles. The FLEX AI Smart Teams and Spaces is for organisations on the journey of creating a true ambient AI capability. The journey begins with employees and teams along with deep integration into productivity platforms such as Office 365. The FLEX AI Smart Teams and Spaces provides the key elements needed to build your AI vision.

AI TRANSFORMATION EXPLAINED

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 Artificial Intelligence can reduce Digital Transformation time and cost by up to 50%

Each organisations transformation journey will be different, and our mission is to help your organisation understand, build and execute your AI Transformation. Our AI Transformation technology helps organisations to deploy AI strategically rather than as silos of innovation. 

WHERE ARE YOU ON YOUR AI TRANSFORMATION JOURNEY?

When will you begin your AI Transformation journey

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