Transform local government, citizen service engagement, delivery and operational efficiency with Artificial Intelligence.

With our AI technology we can heighten your understanding of citizen issues and priorities with our AI driven platforms and
AI solutions. We can help to significantly increase your organisational insight and capabilities by connecting an AI platform to your existing systems, documents and content.


We can help your local authority deliver better communication, answer citizen questions 24/7 with over 90% accuracy and even help to improve your overall citizen experience, helping to benefit not only your citizens but your council also. 

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Transform your Local Authorities
internal and external engagement with AI

As many local authorities are undoubtedly aware of, trends toward citizen digital self-service have accelerated dramatically because of COVID-19, creating an opportunity for pressurised local authorities to streamline and improve their service provisions to citizens and colleagues.

So in order to help local authorities with this, we have created a wide range AI offerings designed specifically to help councils achieve effective digital engagement for both citizens and colleagues.


Whether your citizens require help with a council tax application or your employees need help with booking annual leave whilst working remotely, with our Omni channel AI technology we can intelligently route your citizens and employees to the best engagement channel, whether that's through booking them a virtual appointment or directing them to the next available Webchat agent.


With our AI Omni channel technology we can help your council interact and connect with citizens and employees 24/7, 365 days a year, helping your council to deliver the experiences they expect.

AI driven Citizen engagement across multiple channels
AI driven Colleague engagement across multiple channels & systems

We've helped Local Authorities connect with 

hundreds of thousands of citizens across the UK

Whether its booking a virtual planning permission appointment, joining a live drop-in video call with an assisted living professional, or helping citizens access 24/7 on-demand support,
our customers trust us to help to deliver a great experience for their citizens –
no matter the time, place or device.

Trusted by...


AI Transformation builds on and supersedes Digital Transformation.


Artificial Intelligence overcomes the challenges of user engagement with conversational interfaces, evolves as your challenges do with machine self-learning, senses and understands the physical world with neural networks.


AI overcomes the near insurmountable challenges of fragmented big data by algorithmically unifying organisational data silos.

AI TRANSFORMATION for Local Government

If you would like further information on how our AI technology can help to transform your local authority,
then please click on any of AI offerings below to discover more!

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Government AI Compliance

Conversational AI driven Student self-service

Five AI capabilities to help Universities

with today's realities

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Four sets of AI skills to support your
Remote Team

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Transform your Student Experience, NSS Scores,
and even drive up Student Performance with the
Student Satisfaction Platform

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Anticipate the needs of your students and improve
services with the Smart Campus Platform

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Transform your Student Experience, NSS Scores,
and even drive up Student Performance with the
Student Satisfaction Platform

Want to learn more about AI for Local Government?

Check out these helpful resources, designed to help your local authority better understand what's involved in effective digital citizen engagement and how to avoid the pitfalls.

White paper on Digital Citizen Engagement using AI Assistants

To help local authorities better understand how to achieve effective digital engagement using AI Assistants and how to avoid some of the pitfalls, we have produced a free white paper on Local  Government Digital Engagement with citizens using AI Assistants.

We can help you discover more about the key benefits of digital citizen engagement, and how it can benefit your council and your citizens. Along with the white paper we have also produced a detailed study on the current use of Citizen AI Assistants in Local Government. 

The FLEX AI 2nd Generation Citizen AI Assistant is unlike any other AI Assistant on the market.


Currently answering over 90% of citizen queries at Southampton City Council, is our 2nd Generation Citizen AI Assistant, trained from a dataset of over 40,000 citizen questions, and is the most sophisticated Citizen AI Assistant in the UK.


If you would like to see SOBOT
(an ICS.AI chatbot) live on Southampton City Councils website, then please click on the button below.

Southampton City Council

Is your local authority ready to start its AI Transformation journey?

Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of queries at Southampton City Council.

A recent survey demonstrated 25% of UK council’s plan to use AI powered citizen assistants to drive digital engagement within the 12 months.

So, to help local authorities choose the best solution for their digital citizen engagement needs, we are offering local authorities a free trial of our FLEX AI Citizen Assistant for limited time only.

Start your FREE Citizen
AI Assistant trial today

Whether its requesting a Council Tax application or reporting a pothole, the 2nd Generation Citizen AI Assistant can offer your citizens the best 'on-demand' experience available on the market. With our digital assistant, we can support you citizens with a wide range of services 24/7. 

If you would like to find out more about our 2nd Generation Citizen AI Assistant and how it allows citizens to engage and interact with the council in new ways, then please click on the button below.

FLEX AI 2nd Generation
Citizen AI Assistant Datasheet

Cheshire West and Chester Council

Another ICS.AI chatbot that is currently live in the Public Sector is AIDA, live at Cheshire West and Chester Council.


AIDA helped the council handle a 500% increase in COVID-19 related questions from the public earlier this year. The assistant came at the perfect time for the council, as detailed logs from the assistant revealed that the council received over 300 different questions related to COVID- at that time.​

To see AIDA live on Cheshire West and Chester Councils website, then please click on the button below.

Free On-Demand Local Government Webinars

Discover our wide range of
free and ready to watch on-demand Local Government webinars.


Including, our exclusive on-demand webinar with guest speaker James Marshall, Head of Customer & Communications at SCC, were we discuss the launch of the AI Omni Channel Citizen Engagement Platform and the success of our 2nd Generation  Citizen AI Assistant .The event was very well attended with nearly 25% of all UK councils registering.

If you would like to watch this on-demand webinar along with our other LRG webinars, then please click on the button below.

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