Most students arriving at university will expect ‘on demand’ 24/7 self-service, similar to WhatsApp or Amazon. Which can pose a challenge to some universities to meet these expectations, due to out-dated systems and disparate data sources, making them incapable of delivering 'on demand' self-service.

We not only help your university meet and exceed these expectations that your students are accustom to, but we aim to improve and transform your Student Experience, Remote Student Communications, NSS Scores, and drive up Student Performance with our brand-new AI 'Student Experience Platform'.

Our ‘on demand’ self-service Engagement Assistant, Personalised Student Communication Kiosk, Student Predictive Analytics and Microsoft Teams as a VLE can offer your students consistent support throughout their entire journey, whilst enabling your university with a 360° view of your student's performance, attendance, and activities. Enabling your university with an early warning system for student intervention around academic performance and much more.


AI Transformation builds on and supersedes Digital Transformation.


Artificial Intelligence overcomes the challenges of user engagement with conversational interfaces, evolves as your challenges do with machine self-learning, senses and understands the physical world with neural networks.


AI overcomes the near insurmountable challenges of fragmented big data by algorithmically unifying organisational data silos.


Ethical AI is important to everyone and a mandatory element of AI Transformation, no university or college should risk its reputation, mission or values on unpredictable technology.

Which is why we have created the world's first Ethical AI Compliance platform. Our view is that any AI that doesn't have a clear ethics compliance plan and a rigorous monitoring platform is likely to be unethical. With our ICS.AI compliance platform this is will no longer be a concern for organisations.



Machine Learning for tailored learning

Online, off-line & remote collaborative learning

Conversational AI driving Student self-service

Voice first, AI driven communication Kiosk


The FLEX AI Student Engagement Assistant offers not only 24/7 'on demand' self-service to support students throughout their entire student journey, but also provides your university with an AI platform that enables a mass communication strategy. Communicate and engage with thousands of students with our brand-new AI Student Experience Platform.

The Student Engagement Assistant allows you to:

  • Current Students - can access library information, assessment and feedback, find degrees, short courses, professional and personal development, open days, access learning resources, careers, IT support, welfare, finance support​ and much more 24/7 in real-time

  • Alumni - connect with your community, enjoy benefits, catch up on news​

  • Students are able to remain engaged with their course, assignments, and any other personal student content, no matter the time or location with 24/7 self-service. 

  • Research - access expertise and opportunities, explore our research and enterprise activity​

  • Streamline the service desk - triage, routing and handover ​

  • Create your own Student OneStopBots™



Part of how we help your university is by carrying out extensive research into your universities NSS scores and identifying your lowest scoring areas, to help your university improve its Student Experience.


Once your NSS data has been collected, we present you with a detailed report on how the FLEX AI Student Experience Platform will improve your lowest NSS scores and by what percentage. We believe that by giving your university an effective AI Transformation plan, we can help you transform your services, communication and much more.

Our mission is to help your university improve in the
following areas:

  • NSS Scores

  • Student Experience

  • Retention Rates

  • Recruitment Results

  • Communication and Engagement Capability


ai student experience platform


Through the use of our FLEX AI Student Engagement Assistant and Microsoft Teams we can help facilitate and improve your 'Remote Student Communications' capability.

By using our AI 'Student Experience Platform' we can help your students self-serve 24/7 no matter the location or time.
Our aim is to make students accessing learning resources, creating assignments and collaborating virtually in real-time, as simple as possible.

With the help of our AI platform we can help students who are unable to attend a lecture due to illness or any other reason, to remain connected and engaged with their course.

With the use of Microsoft Teams and the Engagement AI Assistant, students are able to communicate and collaborate with their lecturer and classmates quickly and effectively, simply using AI.


The FLEX AI Student Predictive Analytics and prediction tools can be used to help students reach their full potential, becoming an important tool in student engagement. It can be used to advise students on the most suitable classes or programmes, and with machine learning provides an early warning system for intervention around academic performance, helping universities to support students at the right time.

The FLEX AI Student Predictive Analytics technology can help with the following:

  • Helps to ensure the best outcomes for students using a 360-degree view of your student's performance, attendance and activities

  • It can provide the right support services to your students at the right time through the use of the early warning system technology

  • Improving Retention and Academic Success

  • Providing customized classroom support

  • Machine Learning models that identify and predict student performance

  • Manage performance and measure success 


The FLEX AI Student Communication Kiosk enables students to have instant access to a wide selection of their information through personalised panels, that include My week, My Progress, and My Student Survey.

The personalised Kiosk remains present throughout the entire student experience and assists students with a wide selection of information sources and content.

The AI driven panels in the Kiosk provide students with insight into their:

  • Student journey

  • Upcoming assessment dates

  • Events

  • Course timetable

  • Academic support details

  • Student survey updates

  • And more!



Microsoft Teams can be used to improve staff efficiency and facilitate the use of collaborative classrooms. As well as increasing student engagement, manage assignments, and to access and deliver personalised education content.

Teams has been designed with inclusivity in mind, allowing students to instantly collaborate, contribute and connect with other students and lecturers without assistance.

Microsoft Teams can be used to create Collaborative Learning with the following tools:

  • Video Content Management

  • Course Materials and Management

  • Lecture Capture and Content Streaming

  • Student Communications Kiosk

  • Calendaring

  • Student Engagement AI Assistants

  • Assessments and Feedback

  • Assignment Authoring and Content Creation

  • Custom Teams Extensions

  • Cohorts and Automated Processes

  • Analytics for personalization and development

  • Moodle/Blackboard/Canvas Integration



Anticipate needs and improve services with streamlined ambient services through building management and intelligence unification. Access unified modern building work resources such as meeting spaces, scheduling, utility services, facility, IoT, and much more through natural language exchange, while increasing productivity, efficiency and staff engagement. Learn and assist proactively at each process step through machine learning understanding of the entire modern workplace. 

  • Connected Intelligence and AI Hub for your modern workplace and operational insight

  • Provides knowledge and recommendations anywhere throughout the building in through any channel or device

  • Intelligent insight and early warning system for the modern workplace, facilities and operations

  • Personalised assistance and recommendations along with smart navigation

  • KPI management for space utilisation and sustainability 




FLEX Smart University 365 delivers maximum value from your Office 365 and Teams investment through the power of AI. Your Office 365 is augmented with a self-learning "brain" capable of creating a single knowledge constellation algorithmically from your disparate silos of data and the Office Knowledge Graph. Your users are assisted by a zero training pro-active chatbot, able to perform many tasks or provide information from an array of sources by simply chatting using natural language. Intelligent Automation provides you with a mechanism to add many more AI skills to your chatbot. For example, build SharePoint sites, perform CRM queries, and much more.This allows your deployment to evolve and avoids the spread of silo bots.

  • Create a self-learning neural network algorithmically as a single source of knowledge across the Office graph and disparate data silos

  • Smart Hubs in Teams, a unique combination of a chat first user experience paradigm with dynamic personalised content scaled up or down depending on device

  • Office 365 adoption skills provide a knowledge base of over 1.5M articles and a library of 150 pre-built Office 365 capabilities

  • Intelligent Automation linked to the OneStopBot concierge providing a mechanism to add hundreds of different skills to your bot

  • Extend the capability of your bot by adding pre-built skills such as IT Support with ServiceNow capability



Microsoft Teams is a great communication platform for students to feel engaged and supported whilst at University. Teams provides Universities and Colleges the opportunity to avoid challenges such as lengthy and expensive training and instead provides students support in key areas such as live bus timetables, out-of-hours learning, how to create a team in teams, computer availability on campus and much more. Microsoft Teams offers an intuitive and personalised user experience for students through natural language communication on a variety of devices and channels.

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