DATA AND MACHINE LEARNING

RE-INVENT WITH MACHINE LEARNING 

AI is only as good as the data on which it’s based. Cognino can rapidly ingest information from many sources to create a single integrated deep learning network or data graph. Once created, your data graph acts as the brain of your AI solution, learning and improving as it gains experience. Your Cognino self-learning data graph can be used in a wide number of applications from making your chatbots smarter to predicting outcomes. 

ENTERPRISE INSIGHT

Unite all the information across your enterprise, regardless of where it’s stored. From SharePoint to ServiceNow, emails to logs, all your data will sit under a simple Cognino 360° view for drawing intelligence across your organisation.

  • Drive Customer Innovation and satisfaction through unified self-learning insights and search experience through natural language exchange

  • Understand and assist proactively at each step for customers through deep learning of customer behaviours

  • Create real-time analytics by combining internal knowledge with external sources such as social media to create a new level of understanding

  • Re-imagine employee engagement, customer engagement, self-service, opportunity management and much more through fast and easy self-learning AI

 
 

EMAIL AUTOMATION

Cognino can “sense” the content in the email and documents. It reads and “comprehends” the content using Natural Language Processing (NLP), defines classifications, and extracts the required follow-up actions based on its understanding of the email.The email can be replied to automatically or can be managed through human judgement scoring.

  • Expand your human agents knowledge with relevant and specific messages with automated content for the processing of emails and documents

  • Generate messages and text in natural human language, for example, drafting contracts or meeting minutes

  • Automatically comprehend, classify and extract specific data from emails and documents, collecting all data fields needed to automate message handling

  • Automatically detect the prevailing sentiment in an email, looking at the choice of words, sentence structure, punctuation and emoticons

 

RISK AND COMPLIANCE

Create unified AI driven self-learning insights for Risk and Compliance systems, while keeping all your legacy solutions. Proactively scan, evaluate and interpret huge volumes of unstructured regulatory contents scattered over thousands of websites and databases.

  • The organisation can run their regulatory compliance assurance program, ensuring effective and ongoing compliance with multitude of relevant regulatory checks

  • Improve proactive flagging of compliance inconsistencies through deep learning

  • Run your Know Your Customer (KYC) models by deep-diving into the customer’s transactions, transaction history, behavioural profile and other unstructured data sources

  • Identify rogue employees and fraud cases by using advanced and adaptive real-time monitoring of high-risk entities

 

PATTERNS AND PREDICTIONS

Analysts, investigators and data scientists all have the same problem; a need to interrogate their data from new perspectives, on a continual basis. Cognino integrates with your big data technology stacks and creates cross-references patterns from these data sets.

  • Quickly identify relationships across multiple data sets, accessible via search, dashboard analytics, knowledge graphs and real-time alerts

  • Control and design of your data research configuration needs over dynamic and hypersensitive data sets

  • Manage real-time cross stream intelligence that is layered over your existing big data infrastructure and data sources

  • Deliver, monitor, explore and adjust your own data models supported by Cognino

 

INTELLIGENT QnA

Make all of your knowledge sources accessible through natural language conversation and QnA. Cognino harnesses the power of state-of-the-art natural language understanding, so your users can interact without constraints. 

  • Create your Natural Language Chat Assistant to access all your documents, websites, intranet, cloud drives and much more

  • Use the latest breakthrough in summarisation, re-composition and duplex dialog s using neural networks

  • Automatically classify knowledge contents and create contextual semantic understanding using natural language exchange

  • Deploy real-time continuous learning for dynamic knowledge content and data

 

VOICE 

TRANSFORMATION

Create your digital assistant ready for a 'voice first' channel such as Alexa and Google Home. Cognino creates dynamic 'voice first' duplex questions and answers, with the possibility of thousands of navigational paths.

  • Re-imagine your customer engagement and employee enablement through 'voice first' interaction and conversational workflows

  • Question and answers queries through natural language exchanges that understands intent and context

  • Authenticate your users for specialised and personalised services for assisted living and recommendation services

  • Deploy self-learning AI that learns and adjusts from previous conversations

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