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Human Parity Performance means our AI Assistants are as accurate as human agents

AI Transformation for Police

Police forces often struggle with early threat management. With the amount of haphazard data and chaotic citizen engagement it’s challenging to find the best ways to prevent crime. AI-driven analytics can transform police force. Both innovation and efficient public engagement are essential parts of the solution.

To offer the best assistance to the Public, Police needs a SMART way to digitally manage their resources, internally and externally. 

We designed our Artificial Intelligence technology to do just that. With our AI Assistant, Police can deliver quick assistance and streamline work. Police AI Assistant allows citizens to self-serve quickly without having to navigate complex websites. It connects to existing systems, offering accurate and context-driven content to employees whenever needed. And it does so 24/7, in multiple languages and with over 90% accuracy, being the first AI Assistant in the world achieving Human Parity Performance.


Our AI Assistants come pre-trained with hundreds of intents. You simply choose the external application (SmartChat) or internal application (SmartHub) or both, and you can trust that they will work as an integral part of your team from day one. 

SmartChat and SmartHub have different Personalities tailored to scenarios you need them working in, for instance, one Personality for Citizen Services and one for Freedom of Information. You can start with one Personality and build them up according to your needs.

AI-driven Citizen Service Assistant

AI-driven Workplace Assistant


Police Public Engagement AI Assistant

The world's first Human Parity AI Assistant for police

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Citizen Service AI Assistant helps the public find information, report crimes, share concerns and protect their community. The Assistant provides Customer Services Support for Citizens available 24/7 and answers queries at a success rate of over 90%.

  • Keep informed - policies, laws and citizen information, etc.

  • Report – crime, disputes, accidents, antisocial behaviour, etc.

  • Share Concerns – something suspicious, risky or worrying, etc.

  • Request – collision report, new licence, fingerprints, etc.

  • Apply – careers, compensation, overseas visitor, firearms licence, etc. 

  • Self-serve actions – status of my case

  • Revolutionise Citizen awareness with Chat Intent data 

  • Create your own Citizen OneStopBots™




AI modernises previously paper-based, outdated processes. Freedom of Information AI Assistant helps Police forces avoid unnecessary requests or duplications by making policy clear and providing access to previous requests.


  • Answer common FOI questions from the public 24/7 at an accuracy rate of over 90%

  • Enable the public to self-serve common tasks such as FOI requests 

  • Engage with the public in multiple languages

  • Maintain ethical standards with our unique “Ethical Edge”

  • Start quickly and comprehensively with our pre-trained AI models   

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For public services to run smoothly bottlenecks and high-friction functions should be avoided. The Power Automation AI Assistant provides low-friction operations by automating the three key elements of any service: engagement, knowledge and actions.

Automation AI Assistant helps:

  • Connect people to knowledge, content or documents without the need for human intervention

  • Connect people to other people or processes without the need for human intervention

  • Deliver business processes or workflows automatically with the minimum need for human intervention



AI Augmented LiveChat allows users to engage with your organisation via an AI-driven Webchat. Any employee with Microsoft Teams can be a Webchat agent. This way users get both the AI and human assistance, leading to the best possible outcome.

AI Augmented LiveChat benefits:


  • Reduces contact volumes by up to 50%

  • Reduces contact duration by up to 25%

  • Reduces call waiting time by up 25%

  • Increases 1st time resolution by up to 40%

  • Reduces agent on-boarding by up to 20%  




When users need different type of assistance than the AI Assistant can provide, the Virtual Appointment Assistant will book a meeting with a service professional. Any employee using Office 365 can host meetings.

Virtual Appointments benefits:


  • Virtual meetings booking self-service 

  • Convenient Meetings via Microsoft Teams

  • Flexible Meetings via phone, video or in person

  • Integrated with Outlook calendar to avoid clashes 

  • Meetings can be optionally recorded and transcribed

  • Meetings can be live captioned in different languages



Common high-volume emails with subjects such as change of address, renewals, service questions create bottlenecks. Our Automated Email Response Assistants solves this problem with a success rate over 90%.

Automated Email benefits:


  • Identifying incoming email categories at up to 95% accuracy 

  • Automating the most common email categories such as “change of address” 

  • Immediately escalating high-risk categories such as “complaint”

  • Automating “collect incomplete data” by emailing a link to an AI Assistant   

  • Maintaining ethical standards with our unique “Ethical Edge”

  • Pre-trained AI models   



Workplace AI Assistant for Police

The world’s first Human Parity Workplace AI Assistant for Police

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Workplace AI Assistant for Police

SmartHub is the first AI Assistant that combines chat, LiveChat, full-screen experience and automation. This unique Workplace AI Assistant provides staff with an AI Assistant for all departments at once and achieves Human Parity Performance. 

With different personalities covering IT Support, HR & Wellness and Employee Communication, Workplace AI Assistant fills the needs of any complex organisation. When your staff uses SmartHub, it saves time and resources all the while providing quality experience for the users.    

SmartHub AI Assistant lets employees:

Find information quickly and in a conversational way
Self-serve actions in real time
Connect to Agents via LiveChat
Make appointments with a specific department

With SmartHub, instead of different automation and support tools that don’t work well together and require training, you get 4 Workplace AI Assistants in 1. You can start with one Personality and, by adding new ones as you go, build it up into a complete AI-driven Workplace Platform to support your team in everything they do.

Let us help Police protect more people

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If IT is not working, your team isn’t either. With our AI-driven IT Support you can be sure your in-house and remote staff has access to a quick and easy IT assistance at any time and from any place.

  • Triage and route Colleagues to right IT assistance 24/7

  • Find IT information and answers FAQ’S, Knowledge Base, employee services, etc. 

  • Self-Service IT process such as password resets

  • Raise tickets and query Knowledge Base from applications like ServiceNow

  • Automatically hand over from the Bot to Webchat support software



Team building in the new hybrid reality is a tough task. With HR Support AI Assistant, you can support your staff amidst the challenges of remote working.


  • Triage and route Colleagues to right HR assistance 24/7

  • Find HR information and answers – HR, employee services, etc.

  • Self-Serve HR process Complete forms, holiday request, expenses

  • Find documents and policies, etc.

  • Access HR news and events

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Intranet is rarely exciting but always needed. Sadly, it doesn’t update automatically. With AI-driven Employee Comms, your organisation's entire content is always fresh, up-to-date and easy to find.


  • Surface or replace your Intranet with AI-driven content 

  • Aggregated Corporate Comms and news

  • Cognitive Search for organisation content

  • Aggregate, display and query data from multiple systems

  • Aggregate display and query data from MS Graph



A single place for all your Self-Service Automation needs. Quickly and easily create new skills in the Microsoft Power Platform, surface them with your AI Assistant and share them across the organisation.

  • Easily create Automation Skills using the MS Power, Forms or 3rd party platforms 

  • Access the skills in a single Skill Store regardless of where they were created

  • Consume skills using voice, Webchat or applications

  • Integrated into your everyday actions with the SmartHub AI Workplace Assistant


Why is AI Compliance important?

Police cannot risk its reputation, mission or values on unpredictable technology.  

Which is why we have created the world's first Ethical AI Compliance platform. Our view is that any AI that doesn't have a clear ethics compliance plan and a rigorous monitoring platform is likely to be unethical. With our ICS.AI compliance platform this is will no longer be a concern for organisations.

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