Revolutionise citizen services, staff engagement, delivery and operational efficiency with Artificial Intelligence led transformation. Drive excellence and innovation across government from policy making to delivery through AI led automation that is always 'ON' and self-learning.

With our AI technology we can heighten your understanding of citizen issues and priorities with our AI driven platforms and
AI solutions. We can help to significantly increase your organisational insight and capabilities by connecting an AI platform to your existing systems, documents and content.


We can help your government agency deliver better communication, answer citizen and colleague questions 24/7, with over
90% accuracy and even help to improve your overall citizen and colleague experiences, helping to benefit not only your citizens but your colleagues also. 


Transform your Government Agencies
internal and external engagement with AI

As many government agencies are undoubtedly aware of, trends toward citizen digital self-service have accelerated dramatically because of COVID-19, creating an opportunity for pressurised agenices to streamline and improve their service provisions to citizens and colleagues.

So in order to help government agencies with this, we have created a wide range AI offerings designed specifically to help agencies achieve effective digital engagement for both citizens and colleagues.


Whether your citizens require help with legal advice or your employees need help with booking annual leave whilst working remotely, with our AI technology we can intelligently route your citizens and employees to the best engagement channel, whether that's through booking them a virtual appointment or directing them to the next available Webchat agent.


With our AI technology we can help your council interact and connect with both your citizens and employees 24/7, 365 days a year, helping your government agency to deliver the experiences they expect.

AI driven Citizen engagement across multiple channels
AI driven Colleague engagement across multiple channels & systems

AI Transformation builds on and supersedes Digital Transformation.


Artificial Intelligence overcomes the challenges of user engagement with conversational interfaces, evolves as your challenges do with machine self-learning, senses and understands the physical world with neural networks.


AI overcomes the near insurmountable challenges of fragmented big data by algorithmically unifying organisational data silos.

We've helped Government Agencies connect with 

hundreds of thousands of citizens across the UK

Whether its booking a virtual planning permission appointment, joining a live drop-in video call with an assisted living professional, or helping citizens access 24/7 on-demand support,
our customers trust us to help to deliver a great experience for their citizens –
no matter the time, place or device.

Trusted by...

AI TRANSFORMATION for Government Agencies

If you would like further information on how our AI technology can help to transform your Government agency,
then please click on any of AI offerings below to discover more!

*Terms & Conditions Apply*

Government Agencies On-Demand Materials

Check out these helpful resources, designed to help your local authority better understand what's involved in effective digital citizen engagement and how to avoid the pitfalls.

White paper on Digital Citizen Engagement using AI Assistants

To help local authorities better understand how to achieve effective digital engagement using AI Assistants and how to avoid some of the pitfalls, we have produced a free white paper on Local  Government Digital Engagement with citizens using AI Assistants.

We can help you discover more about the key benefits of digital citizen engagement, and how it can benefit your council and your citizens. Along with the white paper we have also produced a detailed study on the current use of Citizen AI Assistants in Local Government. 

The FLEX AI 2nd Generation Citizen AI Assistant is unlike any other AI Assistant on the market.


Currently answering over 90% of citizen queries at Southampton City Council, is our 2nd Generation Citizen AI Assistant, trained from a dataset of over 40,000 citizen questions, and is the most sophisticated Citizen AI Assistant in the UK.


If you would like to see SOBOT
(an ICS.AI chatbot) live on Southampton City Councils website, then please click on the button below.

City Council

Free On-Demand Central Government Webinars

Discover our wide range of
free and ready to watch on-demand Central Government webinars.

If you would like to watch any of our Central Government webinars, then please click on the button below.

Whether its requesting a Council Tax application or reporting a pothole, the 2nd Generation Citizen AI Assistant can offer your citizens the best 'on-demand' experience available on the market. With our digital assistant, we can support you citizens with a wide range of services 24/7. 

If you would like to find out more about our 2nd Generation Citizen AI Assistant and how it allows citizens to engage and interact with the council in new ways, then please click on the button below.

FLEX AI 2nd Generation
Citizen AI Assistant Datasheet

Cheshire West and Chester Council

Another ICS.AI chatbot that is currently live in the Public Sector is AIDA, live at Cheshire West and Chester Council.


AIDA helped the council handle a 500% increase in COVID-19 related questions from the public earlier this year. The assistant came at the perfect time for the council, as detailed logs from the assistant revealed that the council received over 300 different questions related to COVID-19 at that time.​

To see AIDA live on Cheshire West and Chester Councils website, then please click on the button below.

Is your local authority ready to start its AI Transformation journey?

We've helped Local authorities connect with hundreds of thousands of citizens across the UK with our AI technology.

Contact us today and we can help your council understand the many benefits of our AI technology and how it can help both your council and your citizens.

Your AI Transformation is our mission.

Book a demo


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