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Our AI Augmented LiveChat reduces contact volumes by up to 50%

AI Transformation for Business

The recent pandemic has taught many companies how important it is to manage their customer engagement online. To achieve successful sales, the standard customer service doesn’t provide enough scale - AI Assistants can change that!
 

Many businesses still struggle to take full advantage of this technology.

But to attract more opportunities, your business needs a SMART way to digitally manage your resources, internally and externally. 

We designed our Artificial Intelligence technology to do just that. With our AI Assistants, you can serve more people and streamline work. Customer Service AI Assistant allows customers to self-serve quickly without having to navigate complex websites. It connects to existing systems, offering accurate and context-driven content to employees whenever needed. And it does so 24/7, in multiple languages and with over 90% accuracy, being the first AI Assistant in the world achieving Human Parity Performance.

 

Our AI Assistants come pre-trained with hundreds of intents. You simply choose the external application (SmartChat) or internal application (SmartHub) or both, and you can trust that they will work as an integral part of your team from day one. 


SmartChat and SmartHub have different Personalities tailored to scenarios you need them working in, for instance, one Personality for Citizens Advice, one for Mental Health or one for Coronavirus Advice. You can start with one Personality and build them up according to your needs.

AI-driven Customer Engagement Assistant

AI-driven Workplace Assistant

SMARTCHAT

Customer Engagement AI Assistant

The world's first Human Parity AI Assistant for the Private Sector

 

SMARTCHAT:

CUSTOMER ENQUIRIES
AI ASSISTANT

Customer Enquiries AI Assistant is there for your customers when you are not available. It scales self-service and keeps you connected to your target market. This AI Assistant provides Customer Support 24/7 and answers queries at a success rate of over 90%.

  • Surface content from multiple sites and locations

  • Engage with the public in multiple languages

  • Maintain ethical standards with our unique “Ethical Edge”

  • Start quickly and comprehensively with our pre-trained AI models   

  • Use AI-Augmented LiveChat to increase agent efficiency by up to 50% 

  • Enable the public to self-serve Virtual Appointments

SMARTCHAT:

CUSTOMER SERVICES

AI ASSISTANT

AI modernises previously paper-based, outdated processes. Customer Service AI Assistant helps your business prevent enquiry bottlenecks and makes sure you assist every possible customer. 

  • Intelligent triage and routing of customer needs

  • Unlimited AI “skills” allowing the customer to self-serve virtually any action such as ordering, complaints, changes, updates  

  • Instant escalations for high-value actions such as “complaints” or “safety”    

  • Engage with the public in multiple languages

  • Maintain ethical standards with our unique “Ethical Edge”

  • Use AI Augmented LiveChat to increase agent efficiency by up to 50% 

  • Enable the public to self-serve Virtual Appointments

SMARTCHAT:

AUTOMATION AI ASSISTANT

For business services to run smoothly bottlenecks and high friction functions should be avoided. The Power Automation AI Assistant provides low-friction operations by automating the three key elements of any service: engagement, knowledge and actions.

Automation AI Assistant helps:

  • Connect people to knowledge, content or documents without the need for human intervention

  • Connect people to other people or processes without the need for human intervention

  • Deliver business processes or workflows automatically with the minimum need for human intervention

SMARTCHAT:

AI AUGMENTED LIVECHAT

AI Augmented LiveChat allows users to engage with your brand via an AI-driven Webchat. Any employee with Microsoft Teams can be a Webchat agent. This way users get both the AI and human assistance, leading to the best possible outcome.


AI Augmented LiveChat benefits:

 

  • Reduces contact volumes by up to 50%

  • Reduces contact duration by up to 25%

  • Reduces call waiting time by up 25%

  • Increases 1st time resolution by up to 40%

  • Reduces agent on-boarding by up to 20%  

SMARTCHAT:

APPOINTMENTS AI ASSISTANT

When customers need a different type of assistance than the AI Assistant can provide, the Virtual Appointment Assistant will book a meeting with a service professional. Any employee using Office 365 can host meetings.

    
Virtual Appointments benefits:

 

  • Virtual meetings booking self-service 

  • Convenient Meetings via Microsoft Teams

  • Flexible Meetings via phone, video or in person

  • Integrated with Outlook calendar to avoid clashes 

  • Meetings can be optionally recorded and transcribed

  • Meetings can be live captioned in different languages

SMARTCHAT:

AUTOMATED EMAIL RESPONSE ASSISTANT

Common high-volume emails with subjects such as change of address, renewals, service questions create bottlenecks. Our Automated Email Response Assistants solves this problem with a success rate over 90%.


Automated Email benefits:

 

  • Identifying incoming email categories at up to 95% accuracy 

  • Automating the most common email categories such as “change of address” 

  • Immediately escalating high-risk categories such as “complaint”

  • Automating “collect incomplete data” by emailing a link to an AI Assistant   

  • Maintaining ethical standards with our unique “Ethical Edge”

  • Pre-trained AI models   

SMARTHUB

Workplace AI Assistant for the Private Sector

The world’s first Human Parity Workplace AI Assistant for businesses

Workplace AI Assistant for your company

 SmartHub is the first AI Assistant that combines chat, LiveChat, full-screen experience and automation. SmartHub is designed to help employees work more efficiently, providing them with an AI Assistant that works across all departments and achieves Human Parity Performance.


With different personalities covering IT Support, HR & Wellness and Employee Communication, SmartHub is designed to fill the needs of any brand. When your business uses SmartHub, it saves time and resources all the while providing quality experience to the users.

  
SmartHub AI Assistant lets employees:


Find information quickly and in a conversational way
Self-serve actions in real time
Connect to Agents via LiveChat
Make appointments with a specific department

With SmartHub, instead of different automation tools that don’t work well together and require training, you get 4 Workplace AI Assistants in 1. You can start with one Personality and, by adding new ones, build it up into a complete AI-driven Workplace Platform to support your team in everything they do.

Let us bring you more business

 

SMARTHUB:
IT SUPPORT AI ASSISTANT

If IT is not working, your team isn’t either. With our AI-driven IT Support you can be sure your in-house and remote staff have access to a quick and easy IT assistance at any time and from any place.
 

  • Triage and route Colleagues to right IT assistance 24/7

  • Find IT information and answers to FAQ’S, Knowledge Base, employee services, etc. 

  • Self-Serve IT processes such as password resets

  • Raise tickets and query Knowledge Base from applications like ServiceNow

  • Automatically hand over from the Bot to the Webchat support software

SMARTHUB:

HR SUPPORT AI ASSISTANT

Team building in the new hybrid reality is a tough task. With HR Support AI Assistant, you can support your staff amidst the challenges of remote working.

 

  • Triage and route Colleagues to right HR assistance 24/7

  • Find HR information and answers – HR, employee services, information etc.

  • Self-Serve HR process Complete forms, holiday request, expenses

  • Find documents and policies etc.

  • Access HR news and events

SMARTHUB:
EMPLOYEE COMMUNICATIONS 
AI ASSISTANT

Intranet is rarely exciting but always needed. Sadly, it doesn’t update automatically. With AI-driven Employee Comms, your organisation entire content is always fresh, up-to-date and easy to find.

 

  • Surface or replace your Intranet with AI-driven content 

  • Aggregated Corporate Comms and news

  • Cognitive Search for organisation content

  • Aggregate, display and query data from multiple systems

  • Aggregate display and query data from MS Graph

SMARTHUB:

AUTOMATION AI ASSISTANT

A single place for all your Self-Service Automation needs. Quickly and easily create new skills in the Microsoft Power Platform, surface them with your AI Assistant and share them across the organisation.

  • Easily create Automation Skills using the MS Power, Forms or 3rd party platforms 

  • Access the skills in a single Skill Store regardless of where they were created

  • Consume skills using voice, Webchat or applications

  • Integrated into your everyday actions with the SmartHub AI Workplace Assistant

Be a leader in AI Transformation.

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