Citizen Digital Engagement Webinar
FREE Online Webinar | 19th January 2021 | 15:00-16:00PM
Apply lessons learned in other public sector organisations to your digital transformation

Intelligently  routing citizens to live agents over the phone

Answering 90% of common citizen queries from
pre-built knowledge base 
of 600+ top answers

Intelligent triage and routing of citizens 24/7 across channels and skills

Machine Learning for predictions, early warnings and service usage

Citizen AI Assistant

AI Virtual Receptionist

Live Phone Engagement

AI Augmented Live Chat

Intelligently routing citizens to live agents or colleagues augmented by AI 

Intelligently booking Phone, Video or in person meetings with service professionals such as Planning etc

Self-Service Virtual Appointments

Citizen Engagement
AI Insights


Southampton City Council achieved a 96% success rate answering citizen queries using their AI Assistant, SOBOT. Cheshire West and Chester Council’s AI Assistant (AIDA) dealt with a 500% spike in citizen queries over the weekend of the first COVID-19 lockdown, and Durham University achieved a 98% success rate in answering student queries over the Christmas period with their AI Assistant, Holly.

In this exclusive webinar, we will explain the various lessons learnt by a number of councils, universities and government agencies in their AI Transformation journeys and how we could achieve the same results at your organisation. 

Whether its answering over 90% of citizen queries or to significantly reducing your annual contact costs, with our AI technology we can help your agency achieve the same great results.

If you would like to find out more, please check out our teaser video below and sign up to our exclusive webinar.


During the 1-hour webinar we will demonstrate:


For further details on our AI led solutions, then please watch the video below!

What topics will we cover in this webinar:

  • How we can transform your Government agency into a constantly learning, self-aware and proactive organisation

  • How we can provide your citizens and employees with instant answers 24/7 across thousands of pre-trained topics with 96%+ accuracy

  • How our AI technology can provide citizens with the latest COVID-19 or Brexit national information with zero maintenance


Join our exclusive webinar to discover more about the benefits of our AI technology and how we can help your agency achieve the best results.

ICS.AI Governmental Agency Clients

If you are unable to join the webinar, then no problem at all. Everyone who signs up to the webinar receives the webinar recording the next working day after the event.

If you would like more information about our products, pricing, or the webinar, then please email and a member from the team will get back to you as soon as possible.

FREE Online Webinar | 19th January 2021 |15:00-16:00PM

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