Apply lessons learned in other public sector organisations to your digital transformation
Intelligently routing citizens to live agents over the phone
Answering 90% of common citizen queries from
pre-built knowledge base
of 600+ top answers
Intelligent triage and routing of citizens 24/7 across channels and skills
Machine Learning for predictions, early warnings and service usage
Citizen AI Assistant
AI Virtual Receptionist
Live Phone Engagement
AI Augmented Live Chat
Intelligently routing citizens to live agents or colleagues augmented by AI
Intelligently booking Phone, Video or in person meetings with service professionals such as Planning etc
Self-Service Virtual Appointments
CITIZEN ENGAGEMENT WITH AI
Southampton City Council achieved a 96% success rate answering citizen queries using their AI Assistant, SOBOT. Cheshire West and Chester Council’s AI Assistant (AIDA) dealt with a 500% spike in citizen queries over the weekend of the first COVID-19 lockdown, and Durham University achieved a 98% success rate in answering student queries over the Christmas period with their AI Assistant, Holly.
In this exclusive webinar, we will explain the various lessons learnt by a number of councils, universities and government agencies in their AI Transformation journeys and how we could achieve the same results at your organisation.
Whether its answering over 90% of citizen queries or to significantly reducing your annual contact costs, with our AI technology we can help your agency achieve the same great results.
If you would like to find out more, please check out our teaser video below and sign up to our exclusive webinar.
During the 1-hour webinar we will demonstrate:
CITIZEN AND COLLEAGUE ENGAGEMENT WITH AI
For further details on our AI led solutions, then please watch the video below!
What topics will we cover in this webinar:
How we can transform your Government agency into a constantly learning, self-aware and proactive organisation
How we can provide your citizens and employees with instant answers 24/7 across thousands of pre-trained topics with 96%+ accuracy
How our AI technology can provide citizens with the latest COVID-19 or Brexit national information with zero maintenance
Join our exclusive webinar to discover more about the benefits of our AI technology and how we can help your agency achieve the best results.
ICS.AI Governmental Agency Clients
If you are unable to join the webinar, then no problem at all. Everyone who signs up to the webinar receives the webinar recording the next working day after the event.
If you would like more information about our products, pricing, or the webinar, then please email and a member from the team will get back to you as soon as possible.